INSIDE SALES REPRESENTATIVE

Trilogy Medwaste•Houston, TX

32d•$55,000 - $60,000•Hybrid

About The Position

Trilogy MedWaste is seeking a motivated, results-driven Inside Sales Representative to support small-quantity customers in the medical field. The role focuses primarily on responding to inbound phone and web inquiries, assessing customer needs, providing quotes, and closing sales. The remaining time is devoted to outbound prospecting by phone and email to identify and engage small-business prospects. The representative promotes services including medical waste disposal, document shredding, sharps management, and compliance training. The position is based at the Houston corporate office, with in-person work Monday through Thursday and remote work on Fridays. The representative works an agreed-upon standard Monday–Friday business-hours schedule, with additional hours as duties demand, and may travel to domestic Trilogy facilities when necessary (less than 10%).

Requirements

1–2 years of experience in inside sales or a similar role, including at least one year of teleprocessing or phone-based sales experience; medical or B2B services industry experience is preferred.
Strong proficiency with HubSpot CRM and ERP systems for managing leads, opportunities, and closed deals.
Exceptional communication and interpersonal skills, with the ability to build rapport and trust quickly.
Demonstrated ability to meet or exceed sales targets and performance metrics.
Strong problem-solving skills and ability to assess customer needs and provide tailored solutions.
Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities.
Self-motivated and results-driven, with a proactive approach to sales and customer engagement.
Current, valid driver’s license.
Ability to be insured under the company’s liability insurance policy.

Nice To Haves

Familiarity with medical waste disposal, compliance, or related industries.
Bachelor’s degree in business, marketing, or a related field (preferred but not required).

Responsibilities

Respond promptly to inbound phone and web inquiries and manage leads in HubSpot CRM.
Assess customer needs and recommend suitable services from the company’s service portfolio.
Prepare accurate, competitive quotes that align with customer needs and company standards.
Close sales while maintaining customer satisfaction.
Manage pipeline opportunities in HubSpot CRM and update closed sales in the ERP system.
Research and identify potential small-quantity medical customers and conduct outbound calls and emails to engage decision-makers.
Qualify prospects by assessing business needs, service requirements, and timelines.
Document finalized agreements accurately in HubSpot CRM and the ERP system.
Build and maintain relationships with prospective and existing customers.
Follow up with customers who have received quotes, answer questions, address objections, and work to close sales.
Collaborate with the customer success team on onboarding and service delivery.
Monitor the sales pipeline, maintain accurate forecasts, track closed opportunities, and prepare reports on sales activity and results.
Meet or exceed sales activity and revenue targets.
Collaborate with marketing and operations on lead quality, sales strategies, and customer feedback.
Participate in sales training, product knowledge sessions, and team meetings.
Identify and suggest improvements to sales processes.
Maintain knowledge of service offerings, relevant industry regulations, and compliance standards.
Stay informed about industry trends and competitor activities.