Inside Sales Representative
About The Position
The Inside Sales Representative is part of the Portland Glass team and serves as a first point of contact for customers seeking auto, residential, or commercial glass support. The role provides customer service, answers questions, explains services and next steps, and follows up on leads, inquiries, estimates, and open quotes. The representative works to convert inquiries into appointments, service jobs, and sales opportunities while coordinating job details, availability, pricing, and scheduling with Portland Glass shops and field teams. The position also involves reviewing estimates and quotes with customers, identifying needs and recommending appropriate services, and maintaining accurate customer, job, quote, and follow-up records. Administrative duties include scheduling installations, placing orders, receiving products, collecting payments, invoicing, communicating with insurance companies, and handling related documentation and communications. The role is based in an office Monday through Friday during standard core working hours, with exposure to typical office and workshop conditions.
Requirements
- High school diploma or GED required.
- Ability to build rapport with customers, actively listen to their needs, and deliver a positive service experience.
- Patience, professionalism, and a customer-first mindset.
- Strong verbal and written communication skills.
- Comfort handling inbound and outbound phone calls, explaining services, and following up on quotes and inquiries.
- Ability to recommend solutions confidently, overcome objections, and convert inquiries into appointments or sales opportunities.
- Comfort asking for the business and following up consistently.
- Ability to manage multiple customer requests, quotes, appointments, and follow-up activities simultaneously.
- Ability to maintain accurate records and documentation in company systems.
- Urgency and accountability in responding to customers, completing administrative tasks, and managing a high volume of leads.
- Consistent follow-through on commitments and customer communications.
- Ability to stand and sit in an office space; lift 50 pounds occasionally; communicate; lift computer equipment, supplies, and materials; and use office equipment and computers.
- Ability to lift and climb ladders, handle glass and related materials, and carry equipment needed for measurements and design assessments.
Nice To Haves
- Previous sales experience is strongly preferred.
Responsibilities
- Serve as the first point of contact for customers needing auto glass, residential glass, or commercial glass support.
- Answer customer questions, explain services, and help customers understand next steps.
- Make outbound calls to follow up on leads, inquiries, estimates, and open quotes.
- Convert customer inquiries into scheduled appointments, service jobs, or sales opportunities.
- Coordinate job details, availability, pricing, and scheduling with Portland Glass shops and field teams.
- Maintain accurate customer, job, quote, and follow-up notes in company systems.
- Review job estimates and quotes with customers, address questions, and help move work forward.
- Identify customer needs and recommend appropriate Portland Glass services.
- Handle administrative tasks related to customer orders, scheduling, documentation, and communication.
- Schedule glass installations, place orders, receive products, collect payments, invoice, and communicate with insurance companies.
- Help create a positive customer experience that reflects Portland Glass’s reputation for reliable service and community-focused support.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
