Inside Sales Representative

Metals USA•Union, NJ

5d•$50,000 - $65,000•Onsite

About The Position

Metals USA is seeking an Inside Sales Representative for its Union, New Jersey location. Metals USA is a North American metals processor and distributor serving the defense, commercial construction, road construction, and fabrication industries. The role focuses on maintaining and growing profitable industrial business, developing customer and prospect relationships, quoting and converting opportunities into sales, and achieving assigned sales goals. The representative coordinates with customers and internal teams to provide responsive service, accurate information, and timely delivery, while learning the company’s products and operational procedures. Regular and predictable attendance is required.

Requirements

High school diploma or GED.
Two or more years of experience in industrial steel fabrication, structural steel sales, and/or industrial sales.
Experience calculating proportions, circumference, and volume.
Ability to communicate effectively, orally and in writing, with internal and external customers.
Ability to multitask effectively.
Excellent problem-solving, time-management, and organizational skills.
Professional demeanor and ability to communicate effectively across departments in a success-oriented, deadline-driven organization.
Ability to learn new skills and technology related to business and fabrication needs.
Professionalism, diplomacy, and telephone etiquette.
Good analytical and organizational skills and ability to make sound decisions using available data.
Computer literacy, including Microsoft Office products and ERP.
Demonstrated entrepreneurial acumen and a competitive edge to support sales success and customer satisfaction.
Must pass a pre-employment drug screen.

Nice To Haves

Fabrication experience.

Responsibilities

Maintain key customers and expand the organization’s prospect database; identify lead decision-makers and initiate the sales process.
Generate profitable transactional business through solicitation, quoting, email, and other tools.
Estimate and quote customer projects effectively and convert opportunities into invoiced sales.
Meet and exceed assigned sales goals for competitive product lines using market-driven leads.
Process sales cancellations or changes to sales orders and communicate changes to affected internal departments.
Plan and execute the sales plan for the defined territory and proactively create new-business opportunities.
Maintain current knowledge of industry trends and technical developments that affect target accounts.
Monitor, analyze, and communicate sales data to contribute to the production service schedule.
Respond to customer information requests and collaborate across departments to provide timely, accurate responses; interact daily with Outside Sales, Quality Assurance, and Purchasing.
Persuasively explain product benefits to prospective customers by telephone in relation to their needs.
Learn and master company products and operational procedures, and represent Metals USA positively and professionally.
Understand the competition and market; provide exemplary customer service; manage inbound and outbound accounts; coordinate order status and expedites with customer service; and resolve customer service issues as needed.
Follow up with existing customers by telephone and email to cross-sell and up-sell; discuss products, service, features, benefits, prices, and credit terms.
Ensure customer delivery requirements are met.
Build relationships with Outside Sales Representatives, Production Managers, and support staff to ensure customer service and satisfaction; work with Outside Sales Representatives on strategic sales approaches.
Participate in professional and skills training.
Protect company software by not downloading it onto a non-network computer.