Inside Sales Representative

HP•Rio Rancho, NM

28d

About The Position

This role proactively reaches out to potential customers, initiates sales conversations, builds relationships, and guides prospects through the sales process. It uses product knowledge, communication, and persuasive skills to identify customer needs, address concerns, and close deals. The role collaborates with marketing and sales colleagues to drive revenue growth, meet targets, and contribute to the organization's sales strategy. The position leads market penetration campaigns and trains and coaches other inside sales representatives. It also maintains sales records, keeps informed about market developments, collaborates across teams, and reports on sales progress and trends. The work is complex and requires initiative and specialized knowledge to resolve problems or recommend solutions. The role impacts the department, provides expertise to functional project teams, and may participate in cross-functional initiatives.

Requirements

High school diploma, GED, higher secondary education, commensurate work experience, or demonstrated competence.
Typically 6–8 years of related work experience, preferably in inside sales, telesales, or a related field.
Knowledge of business development, business planning, B2B sales, cold calling, consultative selling, cross-selling, customer relationship management, inside sales, marketing, merchandising, outbound calls, phone sales, product knowledge, sales processes, prospecting, sales strategy, Salesforce, selling techniques, telemarketing, and upselling.
Effective communication, results orientation, learning agility, digital fluency, and customer centricity.

Nice To Haves

Certified Inside Sales Professional (CISP) certification.
Experience in inside sales or telesales.

Responsibilities

Identify and research potential leads through sources such as cold calls, online research, and networking to build a sales pipeline.
Evaluate leads' needs, budgets, and decision-making authority to qualify sales opportunities.
Maintain deep product or service knowledge, stay current on features and enhancements, and communicate value propositions to prospects.
Lead market penetration campaigns and train and coach other inside sales representatives.
Deliver tailored presentations and product or service demonstrations.
Manage and update CRM systems or sales tracking tools to document interactions and track lead progress.
Monitor industry trends, competitors, and market developments to adapt sales strategies.
Collaborate with marketing, customer support, and product teams to answer inquiries and share feedback about customer needs and preferences.
Provide supervisors with regular sales reports and updates on progress, challenges, and opportunities.
Analyze sales data to identify trends and areas for improvement.