Inside Sales Representative - Chandler

Isola•Chandler, AZ

10d•Onsite

About The Position

Isola is hiring an Inside Sales Representative in Chandler, Arizona. The role supports sales growth and business development by managing customer relationships, processing customer needs accurately and promptly, and helping translate customer demand into profitable business opportunities. The representative serves as a key link among customers, field sales, technical service, manufacturing, supply chain, and other internal teams, with a focus on customer service and company objectives. The position manages assigned accounts and account-specific information, responds to order and quote inquiries, and provides information about lead times, purchase orders, shipments, and basic product capabilities. The representative also supports field sales and technical teams, builds positive relationships with customers and colleagues, and looks for process improvements and alternative solutions to meet customer demands.

Requirements

High school diploma required.
At least 3 years of experience in a customer service environment.
Strong desire to develop interpersonal relationships with customers and co-workers.
Ability to proactively interact with company departments, including remote manufacturing plants and decentralized functions.
Excellent written and oral communication skills.
Ability to use Microsoft Office programs, email, and Intranet/Internet software.
Analytical ability to identify and solve root causes of problems.

Nice To Haves

Bachelor’s degree preferred.
Previous sales or customer service experience preferred.

Responsibilities

Serve as a key contact among customers, field sales and technical teams, and internal departments.
Receive, enter, and process customer orders and inquiries accurately and promptly.
Prepare and execute requests for quotes and respond to inquiries in a fast-paced, team-oriented environment.
Manage assigned accounts and account-specific terms and conditions, maintaining required databases and processes, including customer-to-part-number cross-references, pricing, backup sheets, and customer master files.
Respond to questions about lead times and manufacturing capacity, purchase order and shipment status, and basic product capabilities.
Seek approval for deviations or suggest process modifications and improvements.
Reduce complexity to improve performance and lower costs.
Build positive, long-term customer relationships while supporting company objectives and customer product-priority guidelines.
Actively support field sales and technical team members.
Accept backup assignments and cross-train on other customers’ requirements and company functions such as pricing and part management.
Develop positive working relationships with other inside sales representatives, Sales and Tech Services, and plant employees.
Find alternative solutions to meet customer demands and gain consensus on non-standard solutions.
Other duties as assigned.