Inside Sales Representative

Triangle Fastener Corporation•Baltimore, MD

19d•Onsite

About The Position

Triangle Fastener Corporation is seeking a detail-oriented, service-driven Inside Sales Representative for its Baltimore, Maryland branch. The role serves as a first point of contact for walk-in, phone, and email customer inquiries and supports individual customers as well as the Outside Sales team by managing quotes, orders, and daily customer service. This associate-level opportunity is open to candidates from a range of backgrounds and may suit recent graduates or sales professionals building experience.

Requirements

At least 1 year of experience in sales-based customer service or a related position.
High school diploma or GED.
Proficiency in Microsoft Office Suite/365.
Strong multitasking and time-management skills.
Excellent written and verbal communication skills.
Collaborative mindset and strong problem-solving abilities.
Ability to learn and operate company software, including CSD.
Customer-centric mindset and commitment to delivering on promises.
Keen sales acumen.

Nice To Haves

At least 3 years of experience in inside sales or a similar position.
Associate degree in business, sales, or a related field.

Responsibilities

Provide timely and accurate customer quotes by phone, email, and in person.
Handle walk-in sales and guide customers through product selections.
Enter and process orders accurately and promptly.
Collaborate with warehouse and inventory teams to ensure stock meets demand.
Coordinate delivery schedules and provide updates to customers.
Support the Outside Sales team with backend processes and customer follow-ups.
Maintain a clean, professional showroom and promote featured products.
Address and resolve customer issues proactively and professionally.
Prepare and send product samples, catalogs, and credit applications.
Review open sales reports and ensure data integrity.
Pull counter orders as needed to provide timely customer service.
Work daily with the Branch Operations Manager and other sales staff.

Benefits

Eligibility for the company's Commission Program.
Medical, dental, vision, and voluntary supplemental insurance, available on the first of the month following 30 days of service.
Paid vacation and personal days with immediate eligibility.
Nine paid holidays starting on the first day.
Company-funded short-term disability, long-term disability, and insurance policies.
Safe harbor retirement plan with a guaranteed company contribution regardless of employee contribution.
Year-end profit sharing.
Professional development through industry events.
Opportunity for growth in Sales, Operations, and Management.
Consistent Monday-through-Friday schedule during daylight hours.