Inside Sales Representative

Galco Industrial Electronics • Sterling Heights, MI

27d

About The Position

The Inside Sales Representative manages accounts and conducts sales activities to promote and grow sales with an established customer base. The role identifies customer needs and provides product, technical, and value-added solutions. It also handles customer inquiries and complaints, maintains customer interaction and account records, follows up on current and past-due orders, and assists with basic office administration.

Requirements

• Customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Excellent communication skills, including verbal and written communication.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma.
• Strong organizational and multitasking skills.
• Detail-oriented and capable of working in a fast-paced environment.

Nice To Haves

• Familiarity with CRM; P21 experience is a plus.

Responsibilities

• Manage accounts and conduct sales activities to promote and grow sales with an established customer base.
• Identify customer needs and provide product, technical, and value-added solutions.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Keep records of customer interactions and process customer accounts.
• Manage incoming phone calls.
• File documents.
• Follow up on current and past-due orders.
• Help with basic office administrative tasks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED