Inside Sales Representative

Star Sanitation • Pelham, GA

41d • $24 - $28 • Onsite

About The Position

The Inside Sales Representative serves as the primary contact and consultant at an assigned PAR branch. The role recommends solutions, quotes prices, sells and fulfills orders for equipment and services based on customer needs, and supports excellent customer service through timely and accurate product distribution. The representative manages price negotiations and quotes, resolves customer issues, and refers issues to the Branch Manager when appropriate.

The position processes rental quotations, reservations, contracts, customer orders, and quotes; determines equipment availability; supports sales; and develops leads and rental and sales accounts. It includes recommending equipment and supplies, educating customers and demonstrating equipment when needed, negotiating rental prices according to company policies, and coordinating with dispatch, account managers, suppliers, customers, and other departments to support order delivery and fulfillment.

The role also requires accurate use of company systems to document and follow up on sales activity, maintain customer relationships, and support revenue and customer satisfaction. Work is split among the office, shop, and yard, in a variety of weather conditions, with regular computer and telephone use. Occasional local travel is required.

Requirements

• Bachelor's degree or equivalent experience in sales, customer service, or the rental industry; a bachelor's degree is preferred.
• Exceptional relationship-building and customer service skills.
• Strong ability to multitask in a fast-paced environment.
• Excellent teamwork, interpersonal, and communication skills.
• Valid driver's license with an acceptable driving record.
• Computer literacy and basic knowledge of Microsoft Office Suite.
• Ability to respond to basic inquiries and present information effectively to customers, coworkers, and management verbally and in writing.
• Ability to apply mathematical concepts to practical situations.
• Ability to define problems, establish facts, and draw valid conclusions.
• Ability to communicate effectively, plan and organize work, solve problems, exercise sound judgment, and meet productivity expectations.
• Ability to lift up to 50 pounds occasionally and perform the listed physical activities, including driving, sitting, bending, twisting, pushing, pulling, climbing, squatting, crawling, kneeling, reaching, standing, walking, grasping, and handling tools.
• Occasional travel within close proximity of the regular assigned work location.

Nice To Haves

• Proficiency in Rentalman, Click Up, and CRM.

Responsibilities

• Process rental quotations, reservations, contracts, customer orders, and quotes.
• Determine equipment available for rental and provide sales support.
• Generate leads for new business and communicate leads to PAR Account Managers.
• Establish new rental and sales accounts by serving walk-in and call-in customers.
• Suggest equipment and supplies that meet customer needs, and assist with customer education and equipment demonstrations when needed.
• Negotiate equipment rental prices in accordance with pricing policies and procedures.
• Contact lost or dormant accounts to retain business.
• Coordinate with PAR Dispatch to manage customer delivery expectations.
• Support team members and maximize revenue through customer service on existing orders.
• Use company systems and tools to document, track, record, follow up, and capture sales activity accurately and promptly.
• Resolve negotiations and customer issues, referring them to the Branch Manager when appropriate.
• Monitor order fulfillment to maintain customer satisfaction.
• Maintain proficiency in machine and implement applications relevant to the customer base.
• Work with the Account Manager to follow up on and expedite orders.
• Coordinate and communicate with customers and relevant departments to ensure timely delivery.
• Occasionally pick up or deliver orders from suppliers or customer locations as needed.
• Maintain effective communications and professional working relationships with management, coworkers, vendors, and other business contacts.
• Participate in company-sponsored training and company or location communication efforts.
• Maintain an organized work environment and professional appearance, and arrive ready to work at scheduled times.
• Maintain a valid driver's license and good driving record if authorized to drive by the Safety Manager.
• Perform other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed