Inside Sales Representative

Avnet • Cherry Hill, NJ

14d

About The Position

The Inside Sales Representative combines inside sales and customer service with technical and systems knowledge to sell products, services, and solutions to new and existing customers through inbound and outbound communications, including telephone, email, fax, and portals. The role develops and manages trusted customer relationships, promotes company solutions, identifies sales opportunities, and contributes to market share, sales, supplier margins, and account financial metrics.

The position uses independent judgment and a sales methodology to meet customer needs and improve the customer experience. It requires extensive organizational and job knowledge, problem-solving and initiative on complex assignments, and collaboration with customers, suppliers, and internal teams. Work is performed under minimal guidance, with judgment used to determine the best approach. Actions can affect the department and other areas, and errors may result in loss of customer business, materials, money, or time.

The role typically requires at least five years of related experience and a high school diploma or equivalent. It calls for expert knowledge of customer needs, products, and complex business services; advanced knowledge of systems such as SAP, ERP, and order management; and full knowledge of Excel, QuoteFX, SupplierWin, PowerPoint, and WebEx. Occasional travel to customer sites or training, including overnight travel, may be required.

Requirements

• Typically requires a minimum of five years of related experience.
• High school diploma or equivalent.
• Expert knowledge of customer needs, products, and the complexity of business services.
• Ability to identify new qualified customers for inclusion in Avnet’s portfolio of increasingly complex accounts.
• Advanced knowledge of systems such as SAP, ERP, and order management.
• Full knowledge of Excel, including problem solving, formulas, analysis, formatting, and data manipulation.
• Full knowledge of QuoteFX, SupplierWin, PowerPoint, and WebEx.
• Occasional travel to customer sites or training, including some overnight travel, may be required.

Responsibilities

• Deliver solutions or identify opportunities that create a positive customer experience, using independent judgment and sales methodology.
• Initiate and respond to sales inquiries from prospective and existing customers to promote product offerings, services, and capabilities.
• Respond promptly and accurately to customer information requests.
• Monitor and follow up on sales activities from initial contact through order fulfillment to meet or exceed customer requirements.
• Maintain and expand sales with existing accounts through strong customer service and knowledge of customer needs, market potential, pipeline projects, and critical start dates.
• Coordinate sales efforts and strategies with internal teams, including product, materials, field sales, and suppliers.
• Communicate current product information and provide accurate pricing, quotes, and input on products and final solutions.
• Coordinate existing customer requirements for inventory, delivery lead times, and unit prices.
• Perform other duties as assigned.

Benefits

• Generous paid time off
• 401(k) and pension plan
• Paid holidays
• Family support, including paid leave, surrogacy, and adoption
• Medical, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Health savings account and flexible spending account
• Education assistance
• Employee development resources
• Employee wellness, leadership development, and mentorship programs
• Flexible working arrangements
• Opportunities to give back to the community

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED