Inside Sales Representative

Triangle Fastener Corporation • New Castle, DE

5d • Onsite

About The Position

Triangle Fastener Corporation is hiring an Associate-level Inside Sales Representative for its Richmond, Virginia branch. The representative serves as a first point of contact for walk-in, phone, and email customer inquiries, supporting individual customers and the Outside Sales team with quotes, orders, and day-to-day customer service. The role helps keep construction projects on track by providing product guidance, coordinating orders and deliveries, and resolving customer issues.

The position works closely with warehouse and inventory teams, the Branch Operations Manager, and other sales staff. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m. The opportunity is open to candidates from all backgrounds and may suit recent graduates or sales professionals building experience.

Requirements

• At least 1 year of experience in sales-based customer service or a related position.
• High school diploma or GED.
• Proficiency in Microsoft Office Suite/365.
• Strong multitasking and time-management skills.
• Excellent written and verbal communication skills.
• Collaborative mindset and strong problem-solving abilities.
• Ability to learn and operate company software, including CSD.
• Customer-centric mindset and commitment to delivering on promises.
• Keen sales acumen.

Nice To Haves

• At least 3 years of experience in inside sales or a similar position.
• Associate’s degree in business, sales, or a related field.

Responsibilities

• Provide timely and accurate customer quotes by phone, email, and in person.
• Handle walk-in sales and guide customers through product selections.
• Enter and process orders accurately and efficiently.
• Collaborate with warehouse and inventory teams to ensure stock levels meet demand.
• Coordinate delivery schedules and provide updates to customers.
• Support the Outside Sales team by managing backend processes and customer follow-ups.
• Maintain a clean, professional showroom and promote featured products.
• Address and resolve customer issues proactively and professionally.
• Prepare and send product samples, catalogs, and credit applications.
• Review open sales reports and ensure data integrity.
• Pull counter orders as needed to provide timely customer service.
• Work closely with the Branch Operations Manager and other sales staff.

Benefits

• Eligibility for the company’s commission program.
• Medical, dental, vision, and voluntary supplemental insurance, available on the first of the month following 30 days of service.
• Paid vacation and personal days with immediate eligibility.
• Nine paid holidays starting on the first day.
• Company-funded short-term disability, long-term disability, and insurance policies.
• Safe harbor retirement plan with a guaranteed company contribution regardless of employee contribution.
• Year-end profit sharing.
• Professional development through industry events.
• Opportunity for growth in Sales, Operations, and Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED