Inside Sales Representative

HELP • Sharonville, OH

19d • $50,000 - $80,000 • Onsite

About The Position

HELP is seeking a motivated Inside Sales Representative to serve as a key connection between customers and the sales team, delivering a positive experience from first contact through close. The role manages inbound and outbound customer interactions, schedules appointments, conducts follow-up calls, and supports the sales process to drive customer satisfaction and results. The position operates in an office environment and works closely with sales, installation, service, and marketing teams. HELP provides HVAC, plumbing, and electrical services to customers throughout Cincinnati, Northern Kentucky, and Southeast Indiana. The company states that it values doing the job right the first time, honesty, and employee development, and provides training for employees who are not already experts in its service areas.

Requirements

• High school diploma.
• 1–3 years of experience in sales support or coordination; HVAC or a related field is preferred.
• Exceptional organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite.
• Experience with CRM software.
• Customer-first mindset and passion for delivering outstanding service.
• Ability to remain stationary for extended periods and frequently operate a computer and standard office equipment.
• Ability to occasionally move items weighing up to 20 pounds.
• Ability to communicate and exchange accurate information with internal and external stakeholders.
• Ability to work under centrally controlled fluorescent lighting.

Nice To Haves

• Associate degree in business or marketing.
• Experience in HVAC or a related field.
• Experience with Service Titan.

Responsibilities

• Partner with the sales team to manage and qualify leads and maintain a full, active pipeline.
• Schedule appointments and help optimize sales representatives’ routes and timing.
• Coordinate each salesperson’s schedule and maximize effective use of their time.
• Reconnect with potential customers through outbound calls to renew interest in HVAC services.
• Follow up after installations to check customer satisfaction, address concerns, and build lasting relationships.
• Serve as the primary customer contact, answer questions, and guide customers through the sales process.
• Maintain clear communication so customers feel supported throughout the process.
• Coordinate with installation and service teams to support a smooth transition from sale to execution.
• Share insights with the marketing team to improve lead quality and campaign effectiveness.
• Identify and contribute to improvements in sales processes and operations.

Benefits

• Competitive salary reflecting experience and performance.
• Growth opportunities and professional development.
• Health insurance.
• Retirement plans.
• Paid time off.
• Other perks (not specified).
• Job security is described as a benefit of the company’s employee-focused approach.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED