Inside Sales Representative

Geon•Westlake, OH

11d•Onsite

About The Position

The Inside Sales Representative develops, manages, and expands an assigned sales account base across multiple GEON businesses and solutions, providing value to customers while achieving profitable growth. The role builds relationships with external customers and global partners as well as internal channel partners and teammates. Representatives engage customers by phone, video conference, and email, and use technology platforms to plan, manage, and track customer engagements, opportunities, and campaigns. The role begins in Inside Sales at GEON’s headquarters near Cleveland, Ohio, with the option to move into an outside Territory Account Manager role if desired. The position focuses on profitable revenue growth, customer acquisition and account development, effective territory planning, and customer service. It also involves coordinating with internal teams and channel partners, maintaining customer records, supporting collections, contributing to marketing and business planning, forecasting sales, and traveling as needed to maintain and grow assigned accounts.

Requirements

Bachelor’s degree; applicable work experience is preferred.
Strong motivation to drive sales results and work in a position with high organizational exposure.
Ability to exercise discretion in specific selling activities.
Professional presence and excellent verbal, written, and presentation skills.
Excellent critical-thinking and creative problem-solving skills to translate customer needs into solutions.
Strong relationship-building skills and an enjoyment of service-oriented work.
Ability to learn, understand, and communicate technical product information.
Ability to manage a sales pipeline and drive profitable sales growth through active remote selling.
Efficiency and accuracy using internal IT systems.
Experience using a CRM system.
Self-motivated, high-energy, and strongly organized.
Strong computer skills; proficiency with MS Word and Excel is preferred.
Ability to travel up to 25% of the time.

Nice To Haves

Salesforce CRM experience preferred.
SAP experience preferred.
Experience with Atlas, SAP, or SFDC is a plus.
Proficiency with MS Word and Excel preferred.
Applicable work experience preferred.

Responsibilities

Deliver profitable revenue growth and achieve gross margin targets within the assigned sales territory.
Support the creation of a territory growth and management plan to ensure customer coverage and time for new business development.
Acquire new customers through cold calling and warm lead follow-up, including reactivating lost customers.
Meet assigned KPIs and outbound activity targets, including telesales calls and new opportunity development.
Promptly follow up and engage with customers and internal partners, including customer service, product management, credit, technology, and pricing, to keep projects progressing.
Represent the company professionally in customer interactions.
Assist with accounts receivable collection and avoidance of bad debts when necessary.
Maintain accurate customer information in internal systems, including ERP and CRM platforms.
Build and leverage relationships across the Inside Sales organization, GEON Corporation, suppliers, and strategic partners.
Work directly and cooperatively with channel partners to close business based on customer purchasing requirements.
Provide feedback for the creation and execution of marketing and sales promotions.
Travel as needed to maintain and grow assigned accounts.
Serve as the primary company contact for assigned accounts.
Periodically represent the company at market and customer-facing events, such as tradeshows, key customer visits, and other promotional settings.
Contribute to long- and short-term business planning, including periodic and annual sales forecasts and sales goals.
Perform other duties as assigned.