Inside Sales Representative

Dillon Toyota Lift•Salt Lake, UT

16d•Onsite

About The Position

Dillon Toyota Lift is seeking an energetic, customer-focused Inside Sales Representative for our Salt Lake City branch. This role is crucial for generating and qualifying opportunities through outbound prospecting, lead follow-up, and customer outreach. The Inside Sales Representative will support our sales and service teams by managing customer communication, scheduling appointments, identifying growth opportunities, and ensuring an exceptional customer experience within the material handling industry.

Requirements

High school diploma or GED required
2+ years of customer service or inside sales experience preferred
Experience with data entry and Microsoft Office products
Strong phone communication, organization, and time management skills
Ability to build relationships, handle multiple priorities, and drive results
Strong attention to detail and customer-focused mindset
Strong sales and relationship-building abilities
Excellent verbal and written communication skills
Persistence and confidence in identifying opportunities and overcoming challenges
Ability to understand customer needs and recommend solutions

Responsibilities

Contact forklift and material handling leads, identify customer needs, and schedule appointments for the sales team
Uncover new business opportunities within strategic marketing lists through outbound calls and follow up with existing customers
Maintain product, service, and promotion knowledge to effectively support customer needs
Identify upsell opportunities for products and services
Track customer satisfaction and address concerns by coordinating with internal teams
Maintain accurate customer records and activity updates in Microsoft Dynamics CRM
Collaborate with Sales, Service, Parts, and Marketing teams to support business growth