Inside Sales Representative

Stark Exterminators•Hollywood, FL

13d

About The Position

Stark Exterminators is hiring a full-time Inside Sales Representative to sell additional services to existing and former customers by phone and provide administrative support to service centers. The role involves delivering exceptional customer service, meeting daily call-volume standards, introducing and explaining services suited to customer needs, and enrolling customers in services. The representative also generates leads and appointments for Outside Sales, works lead-generation programs developed by the corporate Inside Sales Department, and records customer interactions and call activity in the customer relationship management system. Administrative duties include answering inbound calls about scheduling, billing, and problem resolution, scheduling services, and managing payment data. Regional training managers provide coaching and support. Compensation consists of an hourly rate plus commissions. Stark Exterminators is part of the Arrow Exterminators family of brands, a family-owned and operated business established in 1964. The company services 12 states and maintains multiple offices in each state. Arrow Exterminators is based in Atlanta and is described as the sixth-largest pest and termite control company in the United States by revenue. The company emphasizes family values, a welcoming work environment, and a commitment to protecting quality of life. Stark Exterminators is an Equal Opportunity Employer, a Drug-Free Workplace, and, as a PestVets Company, is committed to hiring and participating in acts of service for veterans and active-duty U.S. military members. Pre-employment drug screens and background checks are performed.

Requirements

Exceptional customer service.
Excellent telephone skills.
Basic computer skills.
Ability to pass and maintain any state regulatory agency-required licensing or certification exams.
Ability to pass internal technical exams.
High school diploma or equivalent.
Ability to work a minimum 40-hour workweek.

Nice To Haves

Previous customer service experience is preferred.

Responsibilities

Sell additional services by phone to existing and former customers.
Introduce and explain services that meet customer needs and enroll customers in those services.
Meet daily call-volume standards.
Generate leads and appointments for Outside Sales through telephone conversations.
Work lead-generation programs created by the corporate Inside Sales Department.
Document customer interactions and call activity in the customer relationship management system.
Answer inbound calls concerning scheduling, billing, or problem resolution.
Schedule services and manage payment data.
Provide administrative support to service centers.