Inside Sales Representative

Reliance Home Comfort • Kingston, ON

62d • Onsite

About The Position

Reliance is seeking an Inside Sales Representative to join their team. This role involves exceeding customer experience and sales expectations by delivering best-in-class service, managing incoming calls, and assisting customers with their requests to drive sales. The representative will develop and maintain in-depth knowledge of Reliance’s Commercial value proposition, products, and services. Key responsibilities include meeting and exceeding monthly sales targets and KPIs, maintaining expert-level product knowledge, communicating effectively with internal partners and interdepartmentally, resolving customer disputes, and contributing to team improvements. The company emphasizes a positive and inclusive work environment with limitless opportunities for growth and rewards for success.

Requirements

• Minimum 2+ years of Inside Sales or business to business experience
• Results-driven individual who takes initiative to drive the business
• Can do attitude with customer focus
• Superior problem-solving skills and analytical ability
• Top-notch customer service with both internal and external customers
• Responsive and easily adapts; embraces change
• Ability and aptitude to recognize and positively address performance challenges
• PC literate and adept with learning new systems, good working knowledge of MS Office and CRM
• Excellent time management and organizational skills

Nice To Haves

• Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset
• Bilingual proficiency in English and French is an asset, but not required

Responsibilities

• Exceed customer experience and sales expectations
• Deliver best-in-class service experience in a professional courteous manner to internal and external customers
• Manage incoming calls and assist our customers with their requests, providing the right solution for the customer to drive sales
• Develops and maintains in-depth knowledge of Reliance’s Commercial value proposition, including products and services offered and the value they create
• Meet and exceed monthly sales targets and sales performance KPI’s
• Maintain expert-level knowledge on our products and services
• Communicate (verbal and written) with internal partners on applicable customer related interactions
• Communicate effectively interdepartmentally and cross-functionally
• Be a team player
• Maintain positive customer relationships in order to deliver outstanding customer experience and retain customers
• Resolve customer disputes and complaints within company guidelines, emphasizing on providing outstanding customer service
• Contribute to continuous team improvements and business performance
• Other duties as assigned

Benefits

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed