Inside Sales Representative

9296 Pump Energy, Inc.•West Odessa, TX

51d•Onsite

About The Position

FCX Performance, an Applied Industrial Technologies company, is seeking an Inside Sales Representative for FCX Performance/Pump Energy. The role builds and expands relationships with existing customers and the outside sales team, identifies customers’ process flow control and instrumentation needs, and provides solutions. The representative contributes directly to customer satisfaction, retention, and sales results. The position sells company products and services by handling orders and pricing and delivery inquiries, providing technical and application information, and recommending additional products. It manages customer orders from quotation through collection, coordinates with vendors and outside sales, and supports a fast-paced branch or division inside sales team. The posting notes that career paths are available in sales, management, and operations, along with professional development and training.

Requirements

1–3+ years of experience in a customer service-related industry is preferred.
A bachelor’s degree is preferred.

Nice To Haves

Experience in inside technical sales, customer service, or application engineering with an industrial distributor is a plus.

Responsibilities

Sell company products and services by processing orders and price and delivery inquiries, providing technical and application information, soliciting orders, and suggesting additional products.
Manage orders from quotation through collection, including selecting and specifying products using FCX and vendor tools or software, responding to inquiries, processing orders, and sending order acknowledgements.
Review customer purchase orders for special conditions and documentation; check product availability and verify ship dates.
Increase order size by suggesting related items, explaining product features, and checking customer buying history.
Process and expedite orders, customer returns, and vendor returns accurately and promptly.
Locate products, create purchase orders, and follow up with vendors to ensure timely delivery.
Negotiate pricing and delivery with vendors when necessary.
Work with outside sales representatives to solicit business, execute order transactions, and maintain high customer service levels.
Participate positively as a member of the branch or division inside sales team, including sharing workload and answering incoming calls.
Maximize gross margin by ensuring customers pay for the company’s service, problem solving, and technical expertise.
Review open customer order reports and act on items at risk of missing promised delivery dates.
Perform other duties as assigned by management.