Inside Sales Representative

Airgas • Pasco, WA

9d • Onsite

About The Position

Airgas is hiring an Inside Sales Representative in Pasco, Washington. The representative partners with customers to provide industrial, medical, and specialty gases, welding equipment, and other essential supplies. The role advises customers on tools, hardware, materials, and procedures for their projects, demonstrates equipment use, and shares product information. It also supports branch sales and performs customer-service, order-processing, payment, inventory, and merchandise-handling duties. Work is Monday through Friday, with no weekends, and occasional overtime may be needed. The position may also involve work outside the retail space, including material handling, forklift operation, cylinder inspection, filling, and maintenance, as applicable.

The role requires consistent attention to safety, including the use of personal protective equipment and compliance with government and company standards for hazardous materials and cylinders. The representative maintains professional customer interactions and an orderly showroom and warehouse, and supports other reasonable branch tasks aligned with their qualifications.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in product, warehouse, or sales environments; an equivalent combination of education and life experience is also valued.
• Excellent customer service skills and ability to thrive in a fast-paced setting.
• Attention to detail when handling transactions.
• Availability for occasional overtime when the team needs extra support.
• Ability to work in a drug-free workplace.
• Ability to work outdoors in temperatures ranging from -10 to over 110 degrees.
• Ability to perform very heavy work, routinely lifting, pushing, pulling, or carrying 30–50 pounds and occasionally lifting 76 to over 100 pounds.
• Ability to occasionally stoop, bend, crouch, crawl, twist, kneel, or squat for up to 33% of the workday.

Nice To Haves

• Experience in industrial retail, inside sales, or inventory control.
• Background in gas, welding, or safety supplies.
• Familiarity with SAP, Google, or MS Office applications.
• Detailed understanding of SAP and PROS functionalities.
• Ability to communicate clearly and warmly with people from a wide variety of backgrounds.

Responsibilities

• Uphold shared safety standards and company policies, including active use of personal protective equipment.
• Provide excellent customer service to internal and external customers.
• Complete required paperwork accurately, including coding, costing, and pricing, and follow administrative and accounting procedures.
• Help customers identify tools, hardware, materials, and procedures for their projects; answer questions about merchandise locations, prices, and use.
• Process cash and charge orders in SAP and collaborate on reconciliation of cash and bank deposits.
• Communicate with customers, sales staff, store managers, and team members by phone, email, and in person, providing accurate guidance on cost, ordering, and delivery times.
• Collaborate on outreach initiatives to support branch sales growth.
• Coordinate merchandise transfers between locations when requested by customers, as needed.
• Calculate merchandise prices and taxes, prepare invoices, accept payments, and make change; wrap or bag purchases and assist with loading and unloading cylinders outside the storeroom.
• Arrange customer-requested deliveries of cylinders or hard goods.
• Maintain a neat, clean, and professional appearance in accordance with the region's dress code.
• Work with the purchasing department to proactively address product shortages or outages.
• Maintain positive working relationships through constructive communication and conduct.
• Stock showroom shelves, maintain welcoming displays, and keep warehouses stocked, clean, and organized.
• Support tasks outside the retail space as needed, which may include forklift operation, material handling and sorting, inspection, filling, or cylinder maintenance.
• Inspect cylinders before filling when applicable, following required government, Airgas, and distributor procedures.
• Fill cylinders by pressure and weight when applicable, in accordance with regulations and standards; assist with loading and unloading cylinders on and off pallets and tractor trailers.
• Identify gas hazards and cylinder sizes and contents by reading labels and interpreting tank color-coding; label cylinders accurately.
• Comply with government and company standards for safe handling of hazardous materials and cylinder gases.
• Maintain a neat, clean, and orderly plant appearance.
• Maintain a consistent and reliable presence to support the team and customers.
• Support team members with additional reasonable branch tasks that align with qualifications.

Benefits

• Medical, dental, and vision plans.
• Short-term and long-term disability insurance.
• Life and accidental death and dismemberment insurance.
• Employee Assistance Program.
• Pre-tax commuter transportation benefit.
• Paid parental leave, including a 14-week paid childbirth benefit.
• Vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays.
• 401(k) plan with company matching funds.
• Tuition assistance or reimbursement and discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.
• Airgas-provided personal protective equipment.
• Benefits begin after 30 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED