Inside Sales Representative

REXEL • Waterbury, CT

4d • $24 - $28

About The Position

Rexel USA is seeking an Inside Sales Representative for its team in Waterbury, Connecticut. The role supports profitable sales growth through proactive telephone and email sales and marketing. Responsibilities include building and maintaining customer relationships, processing quotes and orders, developing product and application knowledge, and identifying opportunities to grow business among existing customers and through new accounts. The employee’s level and pay depend on experience, knowledge, and capabilities.

The position also supports outside sales personnel and may involve other branch duties, such as counter sales, preparing and filling orders, receiving, stocking, staging, and shipping material, and maintaining branch equipment. Other duties may be assigned. The role requires the ability to perform essential duties with or without reasonable accommodation and to provide effective customer service while working productively as part of a team or work group.

Requirements

• At least 2 years of customer service, sales, or electrical distribution experience.
• High school diploma or GED required.
• Ability to handle basic to intermediate issues and problems.
• Basic to intermediate product and application knowledge.
• Ability to provide a positive, friendly, and helpful customer experience and respond sensitively to customer needs.
• Customer-oriented and motivated, with excellent communication, presentation, organization, and problem-solving skills.
• Ability to prioritize and manage multiple tasks and deadlines.
• Excellent negotiation and interpersonal skills, and ability to influence decisions.
• Highly self-motivated.
• Familiarity with Microsoft Office, relevant ERP systems, and Customer Relationship Management (CRM) tools.
• Ability to work overtime as needed.

Responsibilities

• Process telephone orders by quoting prices, delivery specifications, and payment terms, and offer substitute products where appropriate.
• Assist outside sales personnel by processing priority transactions.
• Use company digital tools to sell, market, promote, and demonstrate products, answer technical questions, and grow sales to new and existing customers.
• Prospect for new accounts within a specified geographical territory.
• Manage a defined customer base and establish and maintain customer relationships.
• Learn and evaluate customer operations to identify objectives, requirements, and preferences; close orders and resolve issues promptly using root-cause analysis.
• Process product quotations and proposals and follow up throughout the customer's purchasing cycle.
• Gather and report information to management about the company, competitors, pricing, products, and current and future market trends.
• Participate in product meetings, product and process seminars, and product training to maintain and enhance personal and product knowledge.
• Pursue product application knowledge using personal knowledge, internal specialists and resources, vendor representatives, and other available sources.
• Perform other branch functions when required, including counter sales, preparing and filling orders, receiving, stocking, staging, and shipping material, and maintaining branch equipment.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) with employer match
• Paid vacation and sick time
• Paid company holidays and flexible personal days
• Tuition reimbursement
• Health and wellness programs
• Flexible spending accounts
• HSA accounts
• Commuter transit benefits
• Optional insurance, including pet insurance, legal assistance, critical illness, home, and auto insurance
• Employee discount programs
• Professional training and development programs
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED