Inside Sales Representative

Arrow Electronics•Peabody, MA

49d•$39 - $48•Hybrid

About The Position

The Inside Sales Representative will manage account relationships by providing strategic service and support to an assigned customer base. The role aims to maximize margins, gain market share, and drive value-added solution selling. This position involves working with internal and external resources to provide customer service, facilitate quoting, fulfill demand, ensure on-time delivery, provide engineering support, and troubleshoot customer problems. The representative will act as a key liaison between suppliers and customers to build long-term business partnerships for Arrow. The role is responsible for Sales Excellence through the development and management of customer strategy in an assigned account territory, requiring thorough knowledge and accountability of supply chain engagements. It also involves ongoing Sales Support activities for the Order to Invoice process, owning the customer interface for backend Quality processes, and maintaining the Perfect Order Index (POI) and Inventory integrity. The representative will also own the customer interface for Credit & Financial Information and coordinate available resources and support functions. As the owner of the overall customer Quote to Order sales objectives, the role involves setting strategy for the quote process, coordinating resources, validating EOL and item class changes, negotiating pricing and quote markups, and notifying customers of price increases.

Requirements

Requires in-depth knowledge and experience
Solves complex problems; takes a new perspective using existing solutions
Works independently; receives minimal guidance
Acts as a resource for colleagues with less experience
Represents the level at which career may stabilize for many years or even until retirement
Contributes to process improvements
Typically resolves problems using existing solutions
Provides informal guidance to junior staff
Works with minimal guidance
Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.

Responsibilities

Manage account relationship by providing strategic service and support to assigned customer base.
Maximize margins, gain market share, and drive value added solution selling.
Provide customer service, often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems.
Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory.
Responsible for on-going Sales Support activities for the Order to Invoice process.
Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports.
Owns & Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.
Owns the customer interface for important Credit & Financial Information as well as coordination of all available resources and support functions.
As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations, validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify customer of all/any price increases.