Inside Sales Representative

Viewrail•Goshen, IN

17d

About The Position

As an Inside Sales Representative at Viewrail, you guide homeowners, builders, and designers from their first conversation through a confident purchase and remain connected as their project progresses. The role is designed around one person owning the customer experience from start to finish. Viewrail provides training on its products and sales process; success calls for follow-through, attention to detail, and proactive communication. Compensation is a $55,000 annual base salary plus uncapped commission. Established representatives average approximately $135,000 per year in total earnings, while first-year earnings are typically lower as representatives build expertise. The role includes full training, team support, and a path to grow.

Requirements

An ownership mindset, treating customer outcomes as one's own and following up without being asked.
Clear, friendly, confident communication by phone, video, email, and text.
Strong organization and attention to detail, with the ability to manage many customers at once.
Coachability, curiosity, a positive attitude, and resilience when challenges arise.
Comfort learning new software and using AI tools to work more efficiently.
Motivation to grow skills, career, and income.

Nice To Haves

Inside or outside sales experience.
Experience in residential construction, building products, or home improvement.
Customer service or project coordination experience.

Responsibilities

Respond quickly to new leads and learn each customer's project goals, timeline, budget, and installation plans.
Recommend appropriate Viewrail products and present quotes live, setting clear expectations about scope, measurements, and next steps.
Follow up consistently, guide customers through purchasing decisions, close sales, and stay connected as projects progress.
Serve as the customer's single, consistent point of contact and communicate proactively at every stage.
Flag problems or delays early, communicate them to the customer first, and work with internal teams to keep projects on track.
Stay connected after the sale to support a positive experience and earn repeat business and referrals.
Learn the post-sale process, including measurements, drawings, production, delivery, and installation.
Take on more ownership of customers' projects as experience develops.
Keep customer information accurate in HubSpot CRM and help improve tools and processes.
Perform other job duties and responsibilities as assigned and follow Viewrail employment policies and requirements.