Representative, Inside Sales

Samuel, Son & Co. • Town of Amherst, NY

7d • $63,402 - $75,327

About The Position

Samuel, Son & Co. is seeking an Inside Sales Representative to join its Prepaint team in Williamsville, New York. The position provides pricing for quotes and arranges customer orders in a timely manner. The representative uses resourcefulness and strong attention to detail to convert inquiries into orders and develop effective relationships with customers and suppliers. The role also involves supporting customer satisfaction, maintaining account profitability and inventory performance, and coordinating with internal departments to meet customer needs.

Requirements

• University or college education in Business, or 1 to 3 years of related inside sales experience.
• Effective time-management skills and the ability to prioritize.
• Ability to work as a team member and independently with little direction.
• Strong written and oral communication skills.
• Proficiency with Microsoft Office applications, including Excel, Word, and Microsoft Outlook, and relevant business systems.
• Previous interaction and experience with customers.
• Drive, determination, and attention to detail.

Nice To Haves

• Experience in the metals industry.

Responsibilities

• Monitor inventory and discuss upcoming requirements for contract or hold-and-release programs with current and newly developed accounts.
• Prioritize prompt turnaround of quotes.
• Discuss developments and events that could affect the business with customers, and share relevant information with the sales team.
• Seek new business from current and potential customers.
• Establish and maintain day-to-day working relationships with customer contacts.
• Write up received orders promptly and ensure the accuracy of specifications, processing requirements, shipping, handling, and other details.
• Monitor customer order status and intervene as needed to support on-time delivery.
• Notify customers promptly when an order will be late or incomplete and work with them to minimize the effects of the service breakdown.
• Advocate for customers when working with Credit, Production, Operations, Shipping, Purchasing, and other departments.
• Identify and develop market growth opportunities through cold calls, online research, and inter-company resources.
• Perform duties consistently with the principles in Samuel’s Customer Bill of Rights.
• Support and assist with customer satisfaction surveys.
• Maintain expected gross margin performance across accounts.
• Consider relevant costs when developing quotes and ensure quoted prices support expected gross margins, including shipping and handling costs.
• Review account profitability regularly and identify ways to improve it, such as through material utilization, processing setups, and freight.
• Take personal accountability for account inventory position and performance.
• Place Special Purchase Requisitions as required to meet customer needs, considering usage patterns and economic order quantities.
• Review accounts’ total in-stock and on-order positions to anticipate excess and aged inventory issues.
• Perform other related duties as assigned.

Benefits

• Competitive compensation.
• Paid vacation.
• Annual bonus.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan with company match.
• Opportunity for stability and career growth.
• Eligible to participate in a short-term incentive plan; awards, if any, are based on business and individual performance and are not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level