Inside Sales Representative

Avnet•Cherry Hill, NJ

13d

About The Position

The Inside Sales Representative combines inside sales and customer service with technical and systems knowledge to sell products, services, and solutions to new and existing customers through inbound and outbound communications, including telephone, email, fax, and portals. The role develops and manages trusted customer relationships, promotes Avnet’s offerings, identifies opportunities for focused market and brand solutions, and supports revenue, profit, market share, and supplier sales goals. The position requires substantial knowledge of customer needs, products, and complex business services. It involves independent judgment, problem solving, collaboration with internal and external contacts, and work under minimal guidance. The representative may occasionally travel to customer sites or attend training, including overnight travel.

Requirements

High school diploma or equivalent.
Typically, a minimum of five years of related experience.
Expert knowledge of customer needs, products, and the complexity of business services.
Advanced knowledge of systems such as SAP, ERP, and order management.
Full knowledge of Excel, including problem solving, formulas, analysis, formatting, and data manipulation.
Full knowledge of QuoteFX, SupplierWin, PowerPoint, and WebEx.
May be required to travel occasionally to customer sites or attend training, including some overnight travel.

Responsibilities

Deliver solutions and identify opportunities that create a positive customer experience, using independent judgment and sales methodology.
Initiate and respond to sales inquiries from prospective and existing customers to promote products, services, and capabilities.
Respond promptly and accurately to customer information requests.
Monitor and follow up on sales activities from initial contact through order fulfillment to meet or exceed customer requirements.
Maintain and expand sales with existing accounts through strong customer service and knowledge of customer needs, available market, pipeline projects, and critical start dates.
Coordinate sales efforts and strategies with internal teams, including product, materials, field sales, and suppliers.
Communicate current product information and provide accurate, detailed pricing, quotes, and input on products and final solutions.
Coordinate customer requirements for inventory, delivery lead times, and unit prices.
Identify new qualified customers for inclusion in Avnet’s portfolio of increasingly complex accounts.
Perform other duties as assigned.