Inside Sales Representative

Arrow Electronics•San Jose, CA

22d•$29 - $36

About The Position

The Inside Sales Representative sells Arrow’s line card and serves as a daily contact for customers and suppliers. The role manages account relationships through strategic service and support, maximizing margins and market share while delivering value-added solutions. The representative coordinates with internal and external resources to serve customers, including quoting, demand fulfillment, on-time delivery, engineering support, and troubleshooting customer issues. The role acts as a key liaison between suppliers and customers to build long-term business partnerships, and develops and manages customer strategy within an assigned account territory. It involves selling solutions in line with approved account strategies, understanding the competitive landscape, and making sales decisions based on market information. The representative supports the Order to Invoice process and owns customer interactions for backend quality processes, corrective actions, and Field Quality Reports. The role maintains the Perfect Order Index and inventory integrity to minimize write-offs and bill-backs, and coordinates customer credit and financial information with available resources and support functions. As owner of customer Quote to Order sales objectives, the representative sets quote-process strategy, coordinates quotation resources and processing, validates end-of-life and item-class changes (NCNR), negotiates pricing and quote markups, and communicates price increases to customers. Participation in a sales compensation plan is required; part of on-target earnings is variable and tied to sales goals. The posting lists annual OTE potential as approximately $90,0000–$110,000 and an annual hiring range of $29.21–$35.70 per hour.

Requirements

Strong inside sales and customer support experience.
Experience in distribution; electronic components experience is preferred.
Systems savvy and able to adapt quickly.
Strong communication, negotiation, and organizational skills.
Strong customer service and sales skills.
Ability to build influential relationships.
Ability to collaborate with internal and external resources to generate results.

Nice To Haves

Distribution experience, preferably in electronic components.
Proficiency in Microsoft Office Suite.
Advanced Excel skills, including VLOOKUP and macros.

Responsibilities

Manage the overall account relationship by providing strategic service and support to assigned customers.
Maximize margins, gain market share, and drive value-added solution selling.
Coordinate with internal and external resources to provide customer service, including quoting, fulfilling demand, ensuring on-time delivery, providing engineering support, and troubleshooting customer problems.
Serve as a liaison between suppliers and customers to build long-term business partnerships.
Develop and manage customer strategy in the assigned account territory to support sales excellence.
Sell and drive solutions in accordance with approved account-level strategies, using knowledge of the competitive landscape to make sales decisions.
Support the Order to Invoice process.
Own customer interactions for backend quality processes, corrective actions, and Field Quality Reports.
Maintain the Perfect Order Index and inventory integrity to minimize write-offs and bill-backs.
Own customer interactions for credit and financial information and coordinate available resources and support functions.
Set strategy for the customer quote process and coordinate quotation resources and processing.
Validate end-of-life and item-class changes (NCNR), negotiate pricing and quote markups, and notify customers of price increases.
Participate in the sales compensation plan and work toward sales-related goals.