Inside Sales Representative

Würth Industry USA • Roanoke, VA

4d

About The Position

The Inside Sales Representative serves as the internal first-line contact for assigned customer accounts. The role supports the end-to-end sales cycle through account management and data analysis, including sales, expediting, quoting, and quality assurance. The representative partners with the Sales team and cross-functional groups to retain accounts, resolve customer issues, fulfill orders, and move sales opportunities forward. They also maintain customer data and relationships, support customer inventory programs, manage customer portals, and help improve service, efficiency, and profitability.

Requirements

• High school diploma or GED.
• At least 3–5 years of customer service, inside sales, or related experience.
• Intermediate to advanced experience with Microsoft Outlook, Word, and PowerPoint.
• Advanced Excel skills.
• Ability to read and analyze customer purchase orders, drawings, and vendor-supplied reference materials.
• Ability to analyze data and assess decisions and their effects on customers.
• Ability to provide customers with professional written, computer-generated, or verbal quotations and recommendations.
• Clear, concise verbal communication in person and by phone.
• Excellent judgment and decision-making skills.
• Ability to establish credibility, respect, and trust with internal colleagues and external customers.
• Ability to keep employees motivated, create a team environment, and resolve conflict.
• Must occasionally lift, carry, or move up to 25 pounds.

Nice To Haves

• Bachelor’s degree preferred.
• SAP skills are advantageous.

Responsibilities

• Meet established key performance indicators (KPIs) and represent the company professionally and courteously.
• Partner with the Sales team to support account retention through customer support, resource coordination, order fulfillment, and troubleshooting.
• Perform data entry, quote support, record management, research, warehouse communication, shipment scheduling, and other tasks through defined processes.
• Manage customer master data, including shipping conditions, contract pricing, contact information, CRM data, invoicing, and order entry.
• Proactively manage accounts and support the sales process to advance opportunities.
• Collaborate with cross-functional teams to identify and resolve customer issues.
• Improve customer VMI programs by adding, changing, and deleting items and improving service and profitability.
• Follow company guidelines for selling prices and profit margins, and research profitability concerns.
• Support preparation of continuous improvement reviews for customers.
• Use established reporting tools for inventory reviews and new item additions.
• Manage customer portals for demand, quote requests, and corrective actions.
• Build and maintain customer relationships as a trusted consultative advisor.
• Read and interpret customer prints to prepare accurate quotes.
• Recommend and identify internal process improvements.
• Respond promptly to requests by phone, fax, email, chat, or other communication methods.
• Upsell products and services through weekly sales or company promotions.
• Perform other duties as assigned.

Benefits

• Maternity and paternal leave after one year of service.
• Tuition reimbursement eligibility after one year of service.
• Health benefits and programs, including medical, vision, dental, and life insurance.
• 401(k).
• Short-term disability and long-term disability.
• Paid time off accrued per pay period, with an additional day earned per year of service.
• 10 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED