Inside Sales Representative

NOV•Houston, TX

About The Position

The Inside Sales Representative at XL Systems, NOV supports customers and the sales team for connector products used in the onshore and offshore oil and gas drilling industry. The role coordinates customer inquiries, quotations, order processing, and communication with internal departments. It involves mainly straightforward assignments completed using established procedures and guidelines, with moderate guidance. The representative builds knowledge of company products, processes, and customers, resolves routine issues within established guidelines, and escalates exceptions or matters outside their authority. The role works with account management and internal departments to support customer needs and timely order execution. It processes quotes and orders, maintains records in Syteline and other approved systems, and supports contract variations, pricing clarifications, invoice follow-up, and post-award requests. It also follows applicable procedures, specifications, quality requirements, and NOV Quality, Health, Safety, and Environmental policies.

Requirements

Strong organization, prioritization, follow-through, attention to detail, and numerical and analytical skills.
Clear written and verbal communication and the ability to build constructive relationships with customers, suppliers, account teams, and internal functions.
Customer service and problem-solving skills, with sound judgment to recognize when a question, risk, or requested exception requires escalation.
Working knowledge of quote-to-order processes, customer service, contract requirements, or related sales support activities.
Ability to learn company products, systems, and procedures and apply established guidelines to routine assignments.
Computer literacy, including Microsoft Excel, Word, and Outlook; working knowledge of CRM and ERP systems.
Relevant experience in inside sales, customer service, sales support, quoting, order management, or a related commercial role.
Relevant degree or equivalent practical experience.
Ability to develop knowledge of the global oil and gas market, company products and services, and relevant competitors.
Flexibility to support work outside standard office hours when customer or operational needs require it.

Nice To Haves

Knowledge of Syteline or integrated business systems.
Working knowledge of contract management or commercial operations.
Experience with large OD conductor/casing or OCTG.
Experience with Line Pipe Connection Systems or Oil Country Tubular.

Responsibilities

Respond to customer inquiries and coordinate quotes, bid clarifications, and post-award communication with account management and internal teams.
Clarify customer requests, communicate approved commitments, maintain professional relationships, and follow open issues through resolution.
Review customer requirements under established procedures, document clarifications, and route exceptions or approvals to the appropriate authority.
Participate in customer calls, bid meetings, kickoffs, expediting discussions, and test visits as needed.
Process quotes and orders, including order entry, customer documentation, and communication of requirements to affected departments.
Coordinate with legal, engineering, finance and tax, supply chain, manufacturing, project coordination, and other functions to obtain information and support delivery commitments.
Maintain current records in Syteline and other approved systems and participate in production and project meetings as needed.
Support contract variations, pricing clarifications, invoice follow-up, and post-award requests within established procedures.
Escalate nonstandard terms, pricing exceptions, and risks to deadlines, cost, quality, or customer commitments.
Collaborate with colleagues to support consistent customer service and order execution; share information, suggest process improvements, and raise delays, errors, or recurring issues to the manager.
Follow established procedures, specifications, quality requirements, and NOV Quality, Health, Safety, and Environmental policies.
Promptly report hazards, participate in required training and continuous improvement activities, and perform other duties consistent with the role as assigned by the Global Inside Sales Manager.