Inside Sales Representative

Milton CAT•Town of Kirkwood, NY

About The Position

Milton CAT is hiring an Inside Sales Representative for an 18-month career-launch program that introduces participants to the heavy equipment industry and the company’s products, parts, services, and processes. The program is divided into three sections and offers exposure to construction, agriculture, forestry, and logging, with potential opportunities to advance as a specialist. Participants work with team members across Milton CAT’s New England and New York dealership branches. The program is designed to prepare employees for a long-term career with a leading Caterpillar dealer. Starting pay is $22.60 per hour, with incremental pay increases every six months upon successful completion of program steps. The position is bonus eligible. Technical industry knowledge is helpful but not required; the successful candidate should be eager to learn and help customers connect with the appropriate Milton CAT teams. A background check and drug test are required as part of the pre-employment process.

Requirements

Interest and enthusiasm for learning about equipment, technologies, and services.
Ability to work with customers to understand their needs and solve challenges.
Self-motivation and willingness to take ownership of a territory.
Excellent verbal and written communication skills.
Excellent organizational skills and ability to multitask.
Ability to listen to and understand customers’ needs.
Ability to achieve targets and goals.
Valid driver’s license and a clean driving record.

Nice To Haves

Technical knowledge and experience within the industry.
Prior experience with Microsoft Office and other computer applications.
Prior customer service and cold calling experience.

Responsibilities

Communicate with customers, make outbound calls to potential customers, and follow up on leads.
Understand customers’ needs and identify sales opportunities.
Answer potential customers’ questions and send additional information by phone, text, and email.
Keep current on product and service information and updates.
Create and maintain a database of current and potential customers.
Explain and demonstrate product and service features.
Stay informed about competing products and services.
Research and qualify new leads.
Close sales and achieve sales targets.
Complete ongoing training and development programs.
Work with new customers to establish relationships with Milton CAT and process sales leads.
Serve as a liaison between departments.