Inside Sales Representative

Metals USA•Union, NJ

4d•Onsite

About The Position

Metals USA is seeking an Inside Sales Representative for its Union, New Jersey location. Metals USA is a metals processor and distributor serving the defense, commercial construction, road construction, and fabrication industries. The representative maintains and grows profitable industrial business by managing customer accounts, prospecting, quoting and converting sales opportunities, and coordinating with internal teams to deliver responsive customer service. The role requires learning the company’s products and operating procedures, understanding the market and competition, and meeting assigned sales goals. The position is non-exempt and offers a base salary of $50,000–$65,000 annually, with eligibility for a bonus.

Requirements

High school diploma or GED.
Two or more years of experience in industrial steel fabrication, structural steel sales, and/or industrial sales.
Experience calculating proportions, circumference, and volume.
Experience selling in the industrial market and in B2B sales.
Ability to communicate effectively, orally and in writing, with internal and external customers.
Ability to multitask effectively.
Excellent problem-solving, time-management, and organizational skills.
Professional demeanor and ability to communicate effectively with all departments in a success-oriented, deadline-driven organization.
Ability to learn new skills and technology related to business and fabrication needs.
Professionalism, diplomacy, and telephone etiquette.
Good analytical and organizational skills, with the ability to make sound decisions using available data.
Computer literacy, including Microsoft Office products and ERP systems.
Demonstrated entrepreneurial acumen and a competitive edge to support sales success and customer satisfaction.
Must pass a pre-employment drug screen.

Nice To Haves

Fabrication experience.

Responsibilities

Maintain key customers to support a continued base of profitable industrial business.
Maintain and expand the organization’s prospect database and identify lead decision makers to initiate the sales process.
Generate profitable transactional business through solicitation, quoting, email, and other tools.
Estimate and quote customer projects effectively, and convert opportunities into invoiced sales.
Meet or exceed assigned sales goals across competitive product lines, including through market-driven leads.
Process sales order cancellations or changes and communicate changes to affected internal departments.
Plan and execute the sales plan in the defined territory and proactively create opportunities for new business.
Maintain an understanding of industry trends and technical developments that influence target accounts.
Monitor, analyze, and communicate sales data to contribute to the production service schedule.
Respond to customer information requests and collaborate across departments to ensure timely, accurate responses.
Interact daily with Outside Sales, Quality Assurance, and Purchasing.
Explain product benefits persuasively to prospective customers by telephone in relation to their needs.
Learn and master the company’s products and operating procedures; represent Metals USA positively and professionally.
Understand the competition and market, and provide exemplary customer service.
Manage inbound and outbound accounts; coordinate with customer service on order status and expediting, and resolve customer service issues as needed.
Follow up with existing customers by telephone and email to cross-sell and up-sell.
Discuss products, service, features, benefits, prices, and credit terms with customers.
Ensure customer delivery requirements are met.
Build relationships with Outside Sales Representatives, Production Managers, and support staff to support service quality and customer satisfaction.
Work with Outside Sales Representatives to determine strategic sales approaches.
Participate in professional and skills training.
Maintain regular and predictable attendance and comply with the restriction that company software may not be downloaded onto a non-network computer.