Inside Sales Representative

Waste Connections•Charlotte, NC

13d

About The Position

Waste Connections, Inc. is seeking a customer-focused Inside Sales Representative for its Charlotte, North Carolina market area. The role focuses on communicating with customers by phone and email, resolving inquiries and service issues, coordinating new account setup and installation, and maintaining accurate account and work-order records. The representative also reviews account activity, identifies opportunities to improve service, reconciles customer balances, conducts customer audits, and follows local collections policies. The position calls for strong organization, communication, follow-up, and problem-solving skills in a fast-paced, high-volume environment, along with the ability to work independently and collaborate with internal teams.

Requirements

Strong communication skills, both verbal and written, and the ability to explain products and services clearly to customers.
Proficiency with Microsoft Word, Excel, and Outlook.
Strong multitasking and organizational skills in a fast-paced, high-volume environment.
Customer-focused mindset with problem-solving and follow-up skills.
Ability to build rapport quickly and maintain positive, professional customer relationships.
Self-motivation, a strong work ethic, and effective time-management skills.
Ability to work independently and collaborate effectively with a team.
Physical ability to perform sedentary work involving prolonged sitting, repetitive typing, mouse use and phone operation, prolonged screen viewing, and exposure to a typical office setting.

Nice To Haves

Prior inside sales, customer service, or call center experience.
Understanding of RMO and Salesforce.
Experience with CRM systems or sales tracking tools.

Responsibilities

Communicate effectively with customers by email and phone.
Respond to customer inquiries and resolve customer issues by phone and email.
Coordinate with internal teams to determine service requirements and resolve issues or complaints.
Coordinate the setup and installation of new accounts.
Create and close out work orders.
Analyze account activity and suggest service improvement opportunities to customers.
Maintain documentation in accordance with company policy and internal controls.
Reconcile customer balances and perform customer audits.
Understand customers’ aging balances and the local collections policy.
Make outbound calls and handle inbound sales inquiries.