Inside Sales Representative

Xylem • Pewaukee, WI

5d

About The Position

The Inside Sales Representative is responsible for order processing and sales-related support for internal and external customers. The role provides prompt, thorough customer service and coordinates order management across pricing and quoting, order entry, delivery, and invoicing. The representative supports Flygt AC products and services by providing pricing and availability, formal quotations, and other pre- and post-order assistance. Additional duties may be assigned based on organizational needs.

Requirements

• Bachelor's degree in mechanical engineering, preferably in a technical field, or at least 2 years of equivalent work experience in a customer support position, ideally in a manufacturing environment.
• Strong written and oral communication skills.
• Prior experience providing customer support and supporting projects.
• Technical aptitude, including the ability to understand bills of materials and technical drawings, mechanical ability, and parts pricing.
• Basic math skills.
• Ability to engage with suppliers to obtain quotations and support parts and service proposals.
• Ability to work in a fast-paced environment with a diverse workforce and customer base in a matrixed organization.
• Proficiency with Microsoft Office, especially Word and Excel.

Nice To Haves

• Basic knowledge of SAP ERP.

Responsibilities

• Respond to customer inquiries from internal and external sources.
• Verify and identify parts against original pump specifications.
• Obtain current part costs as needed and check pattern availability when appropriate.
• Develop sell prices using established margin levels and maintain accurate records of costs and selling prices.
• Prepare and send proposals to internal or external customers.
• Review customer orders for accuracy against proposals.
• Coordinate with the Order Management team to gather information needed to enter and process orders.
• Coordinate with order entry personnel to ensure orders are processed properly, and provide backup order entry as needed.
• Maintain virtual customer files containing sales contracts and other information.
• Provide price and availability information, formal quotations, and other pre- and post-order support for Flygt AC products and services.
• Provide prompt and thorough customer service and coordinate order management through delivery and invoicing.

Benefits

• Paid Volunteer Program (Xylem Watermark)
• Employee Resource Groups (ERG)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level