Inside Sales Representative

Aston Carter•Roanoke, VA

4d•$24 - $28•Onsite

About The Position

Join a highly analytical Inside Sales and Account Management team, partnering with the Sales team to support account retention through customer support, resource coordination, and order fulfillment troubleshooting. The position manages customer data, supports sales activities and customer portals, coordinates logistics, and works with cross-functional teams to resolve customer issues. It is a contract-to-hire role based fully onsite in Roanoke, Virginia.

Requirements

3–5 years of customer service or inside sales experience.
Proficiency in Microsoft Excel.
Experience with Microsoft Office, data entry, and sales support.
Familiarity with ERP systems such as P21 and SAP.
Strong account and vendor management skills.

Nice To Haves

Bachelor's degree preferred, but not required.
Industry experience is highly preferred; fastener knowledge is a plus.
Experience with Power BI.
Manufacturing experience.

Responsibilities

Perform data entry, provide quote support, manage records, and conduct research.
Coordinate logistics, including communicating with the warehouse and scheduling shipments.
Manage customer master data, including shipping conditions, contract pricing, and CRM data.
Drive account management and complete tasks that support the sales process.
Collaborate with cross-functional teams to identify and resolve customer issues.
Improve the customer VMI program by adding, changing, and deleting items to improve service and profitability.
Follow company guidelines for selling prices and profit margins, and research profitability concerns.
Support preparation of continuous improvement reviews for customers.
Use reporting tools for inventory reviews and new item additions.
Manage customer portals for demand, quote requests, and corrective actions.