Inside Sales Representative

Legrand Slovenija • Conover, NC

6d • Onsite

About The Position

Legrand is seeking an Inside Sales Representative to join its Data Center Power and Control Team in Conover, North Carolina. The role sells distributed, non-distributed, custom, and special-purchase products through inbound calls and provides customer care and pre-sales technical support for connectivity products. The representative builds rapport to identify additional sales opportunities and manages an assigned territory or customer portfolio through remote sales development calls.

The position develops and maintains customer relationships, supports account management, identifies prospects, and pursues sales opportunities primarily by phone. It coordinates with field sales colleagues, project managers, and representative firms, manages customer orders and quotes, and maintains accurate sales, customer, and pipeline reporting. The role also addresses customer complaints and supports uninterrupted customer service when needed.

Requirements

• 0–2 years of customer service or sales experience.
• Bachelor’s degree preferred, or an equivalent combination of education and experience.
• Skills in account management, customer acquisition, inside sales, relationship development, sales promotions, and customer service.
• Working knowledge of Microsoft Office applications, especially Word, Excel, and Outlook.
• Experience with Salesforce CRM, including maintaining accurate customer records and logging opportunities received from distribution and/or rep firms.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Coordinate with field sales team members to understand customers’ needs and potential sales opportunities.
• Contact customers to promote products and services, offer discounts and promotions, and provide account management services.
• Select product information to meet customer needs, support upselling, and achieve sales targets.
• Build customer connections and, when applicable, conduct field visits.
• Develop prospects and interact with existing customers primarily by phone to increase product and service sales.
• Participate in team sales efforts as needed.
• Maintain accurate and timely reporting.
• Enter distribution customer orders accurately and promptly using established company processes and reports.
• Coordinate with field sales representatives, project managers, and rep firms on quotes, opportunities, and issue resolution.
• Qualify customer needs and promote upselling and cross-selling across the connectivity product range.
• Complete other assignments or projects as assigned by management.
• Meet or exceed sales quotas and goals.
• Conduct quarterly business reviews for assigned territories and sales goals.
• Use CPQ for all quotes.
• Consult with a supervisor to agree on resolutions for unusual customer issues or customer spiff program design.
• Meet the daily outbound call quota.
• Create sales strategies, reports, and pipelines for assigned accounts.
• Provide sales management with timely trip reports, call interaction reports, and territory forecasts.
• Cover for other sales department members as needed to maintain uninterrupted customer service.
• Investigate customer complaints, develop solutions, and recommend resolutions to management.

Benefits

• Medical, dental, and vision coverage.
• High employer 401(k) match.
• Paid time off (PTO) and holiday pay.
• Short-term and long-term disability benefit plans.
• Paid maternity and parental leave.
• Bonus opportunities under the company’s incentive plans.
• Paid time off to volunteer.
• Employee Resource Group network.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level