Inside Sales Representative

Casella Waste Systems, Inc.•Scarborough, ME

25d

About The Position

The Inside Sales Representative drives revenue growth through proactive customer acquisition, retention, and customer service. The role engages prospects and existing customers by phone and email to understand their needs, provide solutions, and support customer satisfaction. Pay starts at $25 per hour plus commission. The position manages customer accounts and contracts, pursues new and existing sales opportunities, and supports the sales process from prospecting through close. It also coordinates with marketing, sales, and other internal departments; maintains CRM records; responds to customer inquiries; and contributes to process improvements. The representative participates in training and performs other duties that support the company’s vision, mission, and core values.

Requirements

Proven experience in inside sales, customer service, or account management.
Strong educational background; no specific degree is stated.
Legal eligibility to work in the United States.
Professionalism and a customer-focused approach.
Strong communication and interpersonal skills, including verbal and written communication.
Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
Proficiency with CRM systems such as Salesforce or Microsoft Dynamics 365.
Proficiency with the Microsoft Office Suite.
Detail-oriented and organized, with the ability to build and maintain strong client relationships.
Ability to work independently and collaboratively within a team.
Responsible, team-oriented, safety-conscious, and results-oriented, with attention to both the larger picture and details.

Nice To Haves

Experience in B2B sales or a related industry.

Responsibilities

Build and nurture relationships with assigned accounts to support customer satisfaction, loyalty, and retention.
Manage contracts and account profitability, monitor activity, and address issues to prevent customer churn.
Identify and pursue upsell, cross-sell, and new business opportunities through inbound and outbound outreach and lead conversion.
Conduct sales calls and prepare quotes, proposals, and contracts, supporting the sales cycle from prospecting to close.
Collaborate with marketing and sales teams on campaigns, lead generation, and growth strategies.
Respond promptly to customer inquiries, resolve complaints professionally, and provide accurate service information.
Coordinate with internal departments to ensure service delivery aligns with customer expectations.
Maintain CRM records of customer interactions, sales activities, pipeline progress, and performance metrics.
Recommend improvements to tools, workflows, and customer experience strategies.
Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services.
Perform other duties needed to support the company’s vision, mission, and core values.