Inside Sales Representative

Auctane • Austin, TX

7d • Hybrid

About The Position

The Inside Sales Representative helps drive user adoption of ShipStation for e-commerce shipping processing and automation. The role communicates with prospective ShipStation users and assists merchants throughout the trial process by demonstrating ShipStation’s value, understanding their business objectives, and helping convert trial users into subscribers. Representatives interact with Sales, Marketing, and Support teams and advocate for customer needs related to future product enhancements.

Successful candidates are comfortable making a high volume of calls to interested merchants, clearly explaining ShipStation’s value, becoming product experts, and engaging daily with entrepreneurs and growing businesses. The position is hybrid, with three days per week in the Austin, Texas office. The Inside Sales Representative reports to the Inside Sales Manager.

Requirements

• At least 1–2 years of SaaS sales experience as an inside sales representative.
• A track record of exceeding sales goals.
• Tenacity to make a high volume of calls to warm leads; this is a call-driven role.
• Excellent telephone and personal demeanor.
• Ability to work cooperatively as part of a team with other sales representatives.
• Effective listening and presentation skills.
• Strong organizational, written, and oral communication skills.
• Ability to describe products and match their advantages to customer needs.

Nice To Haves

• Bachelor’s degree in Business or a related field of study.
• Industry experience in e-commerce, transportation, and/or logistics.
• Experience with Salesforce and Salesloft.

Responsibilities

• Assess the needs and interests of new trial merchants and determine whether ShipStation is a good fit by understanding their pain points and the value ShipStation can bring to their business.
• Close deals by overcoming objections and persuading customers to become long-term customers.
• Develop a deep understanding of the product and its features to effectively explain features, benefits, and unique selling points.
• Maintain relationships throughout the trial period, encourage repeat business, and upsell additional features.
• Collaborate with peers and departments such as Marketing, Support, and Product Development to maintain a competitive advantage and improve performance.
• Keep detailed records of sales activities and performance metrics, and provide regular reports to the Inside Sales Manager on results, trends, and opportunities.
• Use sales automation tools, CRM software, and other technology platforms to streamline processes and enhance productivity.
• Conduct product demonstrations and manage opportunities in the sales pipeline.

Benefits

• Flexible time off policy.
• 12 paid holidays for US employees.
• 401(k) employer matching program.
• Annual merit reviews.
• Company events and team-building events.
• Office space with free drinks and snacks.
• Weekly catered office lunches.
• Medical, dental, and vision plan options.
• On-site fitness center with Tonal Mirrors, Pelotons, and free weights.
• Employee Assistance Program with up to 8 free mental health sessions.
• Gym discounts.
• Education reimbursement.
• Employee Referral Program.
• Inclusive, casual, and upbeat work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed