Inside Sales Representative

FCX Performance•Columbus, OH

22d•Onsite

About The Position

FCX Performance/Simco, an Applied Industrial Technologies Company, is hiring an Inbound-Inside Sales Representative to build and expand relationships with current customers and the outside sales team. The representative works with customers to identify process flow control and instrumentation needs and provide appropriate solutions, with a direct impact on customer satisfaction, retention, and sales results. The role sells company products and services, manages customer orders from quotation through collection, and works with vendors and outside sales colleagues to support accurate, timely order fulfillment and strong customer service. It requires working in a fast-paced, multitasking environment and participating as a member of the branch or division inside sales team. Applied Industrial Technologies is a value-added distributor and technical solutions provider serving industrial markets. The company describes its culture as people-first and offers career paths in sales, management, and operations, along with professional development and training.

Requirements

Bachelor’s degree preferred.
1–3+ years of experience in a customer-service-related industry preferred.

Nice To Haves

Experience in an inside technical sales or customer service role with an industrial distributor is a plus.

Responsibilities

Sell company products and services by processing orders and price and delivery inquiries, providing technical and application information, soliciting orders, and suggesting additional products.
Select and specify products using FCX and vendor-provided tools and software.
Respond to customer inquiries, process customer orders, and send order acknowledgements.
Review customer purchase orders for special conditions and documentation requirements.
Check product availability and verify ship dates.
Increase order size by suggesting related items, explaining product features, and checking customers’ buying history.
Process and expedite orders, customer returns, and vendor returns accurately and promptly.
Locate products and create purchase orders.
Follow up with vendors to ensure timely delivery and negotiate pricing and delivery when necessary.
Work with outside sales representatives to solicit business, execute order transactions, and maintain superior customer service.
Participate positively in the branch or division inside sales team, including sharing workload and answering incoming calls.
Maximize gross margin by ensuring customers pay for the company’s service, problem-solving, and technical expertise.
Review open customer order reports and act on open items, especially orders at risk of missing promised delivery dates.
Perform other duties as assigned by management.