Inside Sales Representative

Builders FirstSource • Kalispell, MT

4d • Onsite

About The Position

The Inside Sales Representative works at the company’s Kalispell, Montana yard, helping retail customers select products and solutions for projects such as decks, fences, stairs, and sheds. The role combines product knowledge, sales, customer service, order processing, delivery coordination, and support for yard and store operations. The representative serves customers in person, by phone, and by email, and works in both office and outdoor yard environments.

Requirements

• High school diploma or GED.
• Six months of sales, retail, customer service, or related experience, or an equivalent combination of education and experience.

Nice To Haves

• Experience in building materials, home improvement, construction, or related industries.
• Knowledge of estimating materials for residential projects.
• Experience operating material handling equipment or willingness to learn.

Responsibilities

• Assist retail customers in person, by phone, and via email.
• Answer questions about products, pricing, availability, returns, and exchanges.
• Guide customers in selecting products and solutions for their needs and build positive customer relationships through professional, responsive service.
• Promote and sell company products, services, and related solutions.
• Prepare material estimates and project quotes for smaller construction projects, including decks, fences, stairs, and sheds.
• Identify opportunities to increase sales through product recommendations and add-on offerings.
• Develop a strong understanding of company products, pricing, and promotions.
• Enter customer orders accurately into company systems.
• Schedule and coordinate product deliveries, monitor order details, and follow through on customer requests.
• Assist with inventory management, stocking, merchandising, and signage.
• Maintain a clean, organized, and safe work environment.
• Participate in customer workshops and educational events.
• Resolve routine customer concerns and escalate more complex issues when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED