Inside Sales Representative
About The Position
Triangle Fastener Corporation is hiring an Associate-level Inside Sales Representative to support customers and the Outside Sales team. The representative is the first point of contact for walk-in, phone, and email inquiries, helping customers select products and providing service throughout the sales process. The role manages quotes and orders, coordinates with warehouse and inventory teams, and supports customer follow-ups and other sales processes. It is open to candidates from varied backgrounds and may suit recent graduates or sales professionals building experience.
Requirements
- At least 1 year of experience in sales-based customer service or a related position.
- High school diploma or GED.
- Proficiency in Microsoft Office Suite/365.
- Strong multitasking and time-management skills.
- Excellent written and verbal communication skills.
- Collaborative mindset and strong problem-solving abilities.
- Ability to learn and operate company software, including CSD.
- Customer-centric mindset and commitment to delivering on promises.
- Keen sales acumen.
Nice To Haves
- At least 3 years of experience in inside sales or a similar position.
- Associate’s degree in business, sales, or a related field.
Responsibilities
- Provide timely and accurate customer quotes by phone, email, and in person.
- Handle walk-in sales and guide customers through product selections.
- Enter and process orders accurately and promptly.
- Collaborate with warehouse and inventory teams to ensure stock levels meet demand.
- Coordinate delivery schedules and update customers.
- Support the Outside Sales team by managing backend processes and customer follow-ups.
- Maintain a clean, professional showroom and promote featured products.
- Address and resolve customer issues proactively and professionally.
- Prepare and send product samples, catalogs, and credit applications.
- Review open sales reports and ensure data integrity.
- Pull counter orders as needed to provide timely customer service.
- Work daily with the Branch Operations Manager and other sales staff.
Benefits
- Eligibility for the company commission program.
- Medical, dental, vision, and voluntary supplemental insurance, available on the first of the month following 30 days of service.
- Paid vacation and personal days with immediate eligibility.
- Nine paid holidays starting on the first day.
- Company-funded short-term disability and long-term disability insurance policies.
- Safe harbor retirement plan with a guaranteed company contribution regardless of employee contribution.
- Year-end profit sharing.
- Professional development through industry events.
- Opportunity for growth in Sales, Operations, and Management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
