Inside Sales Representative

Triangle Fasteners Inc • Baltimore, MD, US, MD

21d • $50,000 - $55,000 • Onsite

About The Position

Triangle Fastener Corporation is seeking a detail-oriented, service-driven Inside Sales Representative for its Baltimore, Maryland branch. The role serves as the first point of contact for walk-in, phone, and email customer inquiries and supports both individual customers and the Outside Sales team. The representative manages quotes, orders, and everyday customer service to help keep projects on track and provide a positive sales experience. This associate-level opportunity is open to candidates from all backgrounds and may suit recent graduates or sales professionals developing their careers.

Triangle Fastener Corporation is a wholesale distributor of standard and specialty fasteners, sealants, tools, and related construction products. The company, founded in 1977 and based in Pittsburgh, Pennsylvania, operates more than 30 branches nationwide and supports commercial, infrastructure, and construction projects.

The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m.

Requirements

• At least 1 year of experience in sales-based customer service or a related position.
• High school diploma or GED.
• Proficiency in Microsoft Office Suite/365.
• Strong multitasking and time-management skills.
• Excellent written and verbal communication skills.
• Collaborative mindset and strong problem-solving abilities.
• Ability to learn and operate company software, including CSD.
• Customer-centric mindset and commitment to delivering on promises.
• Keen sales acumen.

Nice To Haves

• At least 3 years of experience in inside sales or a similar position.
• Associate’s degree in business, sales, or a related field.

Responsibilities

• Provide timely and accurate customer quotes by phone, email, and in person.
• Handle walk-in sales and guide customers through product selections.
• Enter and process orders accurately and promptly.
• Collaborate with warehouse and inventory teams to ensure stock levels meet demand.
• Coordinate delivery schedules and provide customers with updates.
• Support the Outside Sales team by managing backend processes and customer follow-ups.
• Maintain a clean, professional showroom and promote featured products.
• Address and resolve customer issues proactively and professionally.
• Prepare and send product samples, catalogs, and credit applications.
• Review open sales reports and ensure data integrity.
• Pull counter orders as needed to provide timely customer service.
• Work closely with the Branch Operations Manager and other sales staff daily.

Benefits

• Eligibility for the company’s commission program.
• Medical, dental, vision, and voluntary supplemental insurance available on the first of the month following 30 days of service.
• Paid vacation and personal days with immediate eligibility.
• Nine paid holidays starting on the first day.
• Company-funded short-term disability, long-term disability, and insurance policies.
• Safe harbor retirement plan with a guaranteed company contribution regardless of employee contribution.
• Year-end profit sharing.
• Professional development through industry events.
• Opportunity for growth in Sales, Operations, and Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED