Inside Sales Representative

reliance•Hopkinton, MA

19d

About The Position

The Inside Sales Representative is part of the Inside Sales job family and promotes and maintains sales by originating and developing leads, selling over the phone or email, and handling incoming inquiries. The role sells fabricated and non-fabricated steel to industrial establishments, using knowledge of metallurgy and product applications. The representative manages customer relationships and accounts, processes orders, provides product and delivery details, and supports the sales process. The position may also involve outbound follow-ups and coordination with operations and the Test Reports Department. The role is based at a sales office and involves sedentary work, with sitting most of the time and occasional walking and standing. Travel of up to 10% may be required.

Requirements

One to two years of relevant experience, or an equivalent combination of education and experience.
High school diploma or GED required.
Strong knowledge of sales principles, customer service processes, and the metals industry.
Ability to multitask, prioritize, and manage time effectively.
Excellent verbal and written communication skills, strong virtual presence, and listening skills.
Strong analytical and problem-solving skills.
Ability to apply mathematical concepts to practical situations.
Sound decision-making skills based on analysis and judgment.
Ability to maintain cooperative relationships with coworkers and customers.
Proficiency in Microsoft Office and other relevant software.

Nice To Haves

Bachelor’s degree.

Responsibilities

Sell products for distribution to business and industrial establishments or individuals at the sales office.
Serve as the primary customer contact, maintain relationships, and address issues with assigned accounts.
Manage customer accounts to grow business opportunities.
Develop sales strategies and action plans to assess buying potential and product requirements.
Develop new prospects and interact with existing customers to increase sales.
Respond to incoming calls and email inquiries, and take and process sales orders.
Determine pricing and delivery charges using computer systems and customer history.
Coordinate with the Test Reports Department regarding certification requirements.
Resolve customer issues and discrepancies.
Maintain customer records in automated systems.
Make outbound follow-up calls and cold calls.
Highlight product features and answer technical product questions.
Monitor customer satisfaction and promote continuous-improvement feedback.
Enter quotations in appropriate systems and follow up on them.
Negotiate pricing and agreements within guidelines.
Facilitate execution of agreements and coordinate with operations.
Stay current on industry knowledge, competitors, and business trends.
Maintain working knowledge of company products, services, and policies.
Collaborate with sales and operations teams to increase sales penetration.
Adhere to all safety processes and protocols.

Benefits

Medical, dental, and vision coverage with affordable employee contribution rates.
401(k) plan with company match up to 4%.
Life and AD&D insurance.
Short- and long-term disability coverage.
Employee Assistance Program (EAP), including counseling, legal, and financial support.
Paid Time Off (PTO) and 9 paid holidays.
Flexible Spending Accounts for healthcare and dependent care.
Wellness incentives and access to LiveHealth Online.
Employee discount program with over 30,000 deals.
Community engagement and volunteer opportunities.
Eligible representatives may participate in a quarterly Sales Incentive Program based on individual gross profit billed and pooled team performance.