Inside Sales Representative

Micro Matic • Brooksville, FL

48d • Onsite

About The Position

This role provides excellent customer support, guidance, and product training to customers via phone. The Inside Sales Representative builds and maintains customer relationships, opens customer accounts by recording necessary information, and supports sales efforts throughout the organization by directing sales leads to the appropriate personnel. The position involves processing orders, resolving issues, and providing technical support to Area Sales Representatives and other internal functions. It also requires liaising with other departments to ensure proper service levels for accounts and resolving product or service issues by clarifying complaints, determining causes, selecting solutions, and following up on resolutions. The role processes credits and returns daily for the Dispense Division, works with the Warehouse Supervisor on shipping discrepancies, and effectively uses multiple software/computer systems. A high level of current product knowledge, customer base, and market knowledge is essential. The position contributes to a collaborative team environment and recommends potential products or services by collecting customer information and analyzing needs. Additionally, the role assists the inside sales team with technical questions and performs other duties as assigned.

Requirements

• One year certificate from college or technical school; or three to five years related field experience within the Industry and/or training, or equivalent combination of education and experience highly desirable.
• Must have ability to work with patience and courtesy with customers and co-workers.
• Must have ability to communicate effectively, both verbally and in writing.
• Ability to think quickly and logically to ensure expedient response to customer inquiries.
• Must have strong organizational skills.
• Must be able to enter information into multiple screens while listening to information from customers.
• Must be computer literate with the ability to learn customer service and forecasting software applications.
• Duties require professional verbal and written communication skills.
• Must have ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.
• Ability to read, analyze, and interpret and/or respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Must understand exchange rates and margins.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

• Senior Inside Sales Representative will have additional duties.

Responsibilities

• Provides excellent customer support, guidance and product training to customers via phone as appropriate.
• Builds and maintains customer relationships.
• Opens customer accounts by recording account information: Address, Phone, Email(s), Commission Code by State, Account Selection and using workflows for credit terms.
• Supports sales efforts throughout the organization, including directing sales leads in a timely manner to appropriate personnel.
• Processes orders, works to resolve issues and provides technical support to Area Sales Representatives and other internal functions.
• Provides proper service level to customers by liaising the other departments that interact with account.
• Resolves product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expedition correction or adjustment, and following up to ensure resolution.
• Processes credits and returns, daily, for entire Dispense Division, which allows customer to receive credit for item(s) being returned.
• Works with Warehouse Supervisor on problems such as wrong item shipped and follow up on
• Effectively uses multiple software/computer systems to service accounts.
• Maintains high level of current product knowledge, customer base and knowledge of the market.
• Contributes to the team workplace environment where everyone is working together toward a common goal.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Assist inside sales team with technical questions.
• Performs these and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree