Inside Sales Representative

Tireco, Inc • Gardena, CA

18d • $17 - $17 • Onsite

About The Position

As an Inside Sales Representative for Tireco Distributors, you will maintain customer satisfaction by handling customer sales inquiries, introducing new products, answering inbound sales calls, and making daily outbound calls in support of sales and marketing campaigns. A telemarketing background is ideal. The role supports customers and sales team members through phone, chat, text, and email, and includes developing prospects, recording customer interactions in the CRM, and coordinating follow-up. The position is based at Tire Distributor Xperts HQ in Gardena, California. The schedule is Monday through Friday, 6:00 a.m. to 3:00 p.m., with rotating Saturdays; Saturdays involve covering phones remotely using company equipment, and the company is closed Sundays. Compensation is $17 per hour plus uncapped commission; the posting states that average performers earn $15,000 in commission.

Requirements

• Bilingual in English and Spanish.
• High school diploma, GED, or equivalent experience.
• At least 2 years of experience in a similar or related position.
• Excellent customer service track record.
• Basic knowledge of the MS Office suite, including Word and Outlook.
• Availability to work Saturdays as part of a team rotation and cover phones remotely using company equipment.
• Enthusiasm for the automotive industry; meticulous, self-driven, and an effective communicator.

Nice To Haves

• Telemarketing background.
• Familiarity with NetSuite.

Responsibilities

• Provide exceptional customer service and sales support to customers and team members.
• Respond to sales and customer service inquiries through phone, chat, text, and email.
• Answer inbound customer phone calls.
• Make outbound sales calls to support company objectives as assigned by the manager.
• Enter customer discussion points and other information in the Customer Relationship Management (CRM) system and coordinate follow-up activities.
• Inform customers about products, services, campaigns, and programs.
• Develop new prospects and leads through outbound phone calls and online research.
• Assist the sales team and customers with new customer and credit applications.
• Support the product returns process for new items and warranty claims.
• Maintain supplier point-of-sale brochures, catalogs, banners, and other materials for the sales team and customers.
• Compile recommendations to improve the efficiency and effectiveness of key business processes.
• Share best practices with sales team members and management and help implement improved sales practices.
• Work rotating Saturdays, covering phones remotely using company equipment.

Benefits

• Paid weekly.
• Five days of sick time.
• Vacation time, with up to two weeks earned in the first year of employment.
• Paid holidays and floating holidays.
• Premium free medical and dental coverage options.
• Vision insurance.
• 401(k) with company matching.
• Life insurance.
• Discounts on tires and wheels.
• Opportunity for advancement.
• Uncapped commission.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED