Inside Sales Representative

Purvis Industries•Pharr, TX

About The Position

Purvis Industries is a family-owned and operated industrial distributor with over 75 years of experience, 100 locations across 21 states, and a commitment to quality products, industry expertise, and customer service. The Inside Sales Representative increases sales and customer satisfaction by assisting customers, supporting outside sales efforts, processing orders and quotations, and providing product information. The role is a key customer contact and supports branch operations and sales growth. The position involves serving customers through counter sales and a variety of communication channels; preparing quotations, bids, and orders; purchasing products to fulfill orders; identifying and closing sales opportunities; and providing product, pricing, and availability information. The representative also resolves customer concerns, handles complaints and returns, promotes additional and discontinued products, maintains product knowledge, monitors market activity, and collaborates with branch personnel and sales teams. After-hours customer support may be required. The role requires working across office, warehouse, and customer service environments and performing physical tasks such as lifting and moving products up to 70 pounds, stocking and retrieving products, loading delivery vehicles, climbing stairs while carrying materials, and standing, walking, bending, stooping, reaching, and performing repetitive tasks. Purvis Industries is an Equal Opportunity Employer and maintains a drug-free workplace.

Requirements

High school diploma or equivalent preferred.
Previous inside sales, customer service, industrial distribution, warehouse, or related experience preferred.
Strong customer service and relationship-building skills.
Effective listening, verbal communication, and telephone skills.
Ability to handle demanding customer situations with professionalism, diplomacy, and tact.
Team-oriented approach and ability to work effectively with a diverse group of people.
Professional demeanor and positive attitude.
Ability to work in a fast-paced environment.
Ability to follow written instructions and documented procedures.
Understanding of basic inventory, warehousing, and stocking procedures.
Strong attention to detail and accuracy.
Technical aptitude and willingness to learn company products and applications.
Understanding of effective sales techniques and customer service practices.
Strong organizational and time-management skills.
Basic computer proficiency, including Microsoft Office and business software applications.
Legally authorized to work in the United States.
Ability to successfully pass a background check.
Ability to regularly lift and move products weighing up to 70 pounds.
Ability to stock and retrieve products from ground level to heights of up to six feet.
Ability to load products into delivery vehicles with bed heights of approximately three to four feet.
Ability to climb stairs while carrying products and materials.
Ability to stand, walk, bend, stoop, reach, and perform repetitive physical tasks throughout the workday.
Ability to work in office, warehouse, and customer service environments.

Nice To Haves

Previous inside sales, customer service, industrial distribution, warehouse, or related experience.
High school diploma or equivalent.

Responsibilities

Assist with counter sales and customer service activities.
Process customer inquiries received by phone, email, mail, online platforms, or other channels.
Support outside sales personnel by preparing quotations, bids, and customer orders.
Enter and maintain customer orders, quotes, bids, and related sales documentation.
Purchase products needed to fulfill customer orders.
Quote and sell products that provide customer value and support company profitability goals.
Identify, contact, quote, and close sales opportunities with prospective and existing customers.
Use electronic and printed catalogs to provide product, pricing, and availability information.
Resolve customer concerns and requests or coordinate with management when additional support is needed.
Increase sales through cross-selling, upselling, add-on sales, promotional products, and new product offerings.
Promote and sell excess inventory and discontinued products.
Handle customer complaints, returns, and service issues professionally and courteously.
Provide after-hours support to internal and external customers when required.
Maintain and expand product knowledge to support customer needs.
Monitor competitor products, pricing, and market activity.
Deliver exceptional customer service and maintain positive customer relationships.
Follow company policies, confidentiality requirements, ethical business standards, and conflict-of-interest guidelines.
Maintain accurate records and documentation related to customer transactions.
Collaborate with branch personnel and sales teams to support business objectives.
Perform other related duties as assigned.