Inside Sales Representative

Legrand•Anaheim, CA

26d

About The Position

Legrand is hiring an Inside Sales Representative for its Power & Thermal Management division. The role assists assigned sales managers and customers with sales orders in an assigned territory, supporting sales, profitability, and growth objectives while representing the company’s products and services. The representative provides customer service, maintains records and transactions in CRM and ERP systems, supports order and product inquiries, and coordinates with sales, marketing, operations, and product support teams. The role also supports account administration and sales decisions, helps customers identify product solutions, and maintains current knowledge of products, training, and data center industry trends.

Requirements

Bachelor’s degree or equivalent professional work experience.
At least 3 years of sales support or inside sales experience.
Ability to work Eastern Standard Time.
Ability to manage difficult or emotionally sensitive customer situations professionally and with sound reasoning.
Accountability and ownership, including initiative, honoring commitments, responsibility for outcomes, and consistently delivering results.
Active listening and respectful communication, with integrity, empathy, sound judgment, and collaborative problem-solving.
Ability to manage multiple programs and projects, work through ambiguity, and resolve conflict constructively.
Strong organization, attention to detail, time management, and ability to adapt to changing demands and deadlines.
Ability to balance team and individual responsibilities, consider differing perspectives, collaborate, and contribute positively to team morale.
Initiative to identify improvement opportunities, address challenges, and take appropriate action with minimal direction.
Strong proficiency in Microsoft Office Suite, including creating professional documents and presentations, analyzing and managing data, and communicating effectively.

Nice To Haves

Experience in technology or data center industries.
Ability to read a technical specification sheet.

Responsibilities

Provide high-quality customer service and maintain relationships with key partners and customers; proactively share information and respond to questions in a timely manner.
Maintain accurate customer records and sales transactions in CRM and ERP systems.
Respond to customer inquiries about order status, ship dates, and inventory availability.
Expedite orders, follow up on quotes, and complete sales orders.
Investigate customer complaints, develop solutions, and recommend resolutions.
Help sales managers and customers determine suitable product solutions for projects based on scope and budget.
Assist sales managers with high-level account administration, contract-term and discount negotiations when appropriate, and decision-making to facilitate direct sales to large customers and resellers.
Coordinate sales-related activities with sales, marketing, operations, and product support teams.
Maintain product and service knowledge, complete product training on new features and launches, and stay current on data center industry trends and practices.
Promote customer focus by establishing service standards, providing customer-service training, monitoring satisfaction, and developing approaches to meet customer needs.
Qualify potential customers by building rapport and trust, identifying client needs, and applying product and market knowledge to present solutions.
Develop and implement strategic initiatives aligned with organizational goals, market conditions, and emerging opportunities.
Perform other duties as assigned.