Inside Sales Representative

Alta Resources•Neenah, WI

117d•Onsite

About The Position

Alta Resources is hiring an Inside Sales Representative to manage sales activities for client products sold to wholesalers, distributors, and retailers, primarily by phone, fax, and electronic channels. The position focuses on contacting established accounts to increase product market share by explaining product features and benefits and supporting customer needs through inbound and outbound interactions. The representative manages sales and customer service activities, builds customer relationships, maintains CRM records, reports on sales and account activity, and supports client sales and service objectives. The role also involves analyzing sales trends, identifying opportunities to expand services and distribution, communicating product changes and launches, and representing the company at trade association meetings and customer trade shows. Travel may be required, with reimbursable expenses charged to a personal credit card. This position has no direct reports but requires leadership through support of strategic initiatives and personal development and application of Six Sigma methodologies. The employee is expected to attend and work punctually according to an agreed schedule. The work is performed on-site during hours designated by the client, although business functions may occasionally require off-site work. Locations listed are Neenah, Wisconsin; Brea, California; Fort Myers, Florida; Pasig City, Philippines; Belize City, Belize; and Mexico City, Mexico.

Requirements

High school diploma or equivalent (GED or HSED) required.
Two to three years of stable sales or relevant work experience required.
Strong sales or retention skills and ability to follow a defined call flow.
Excellent interpersonal, verbal, and written communication skills; ability to build rapport, relationships, and customer loyalty; strong presentation skills.
Ability to demonstrate patience, empathy, and active listening while meeting customer needs in a timely and satisfactory manner.
Ability to remain composed and professionally negotiate high-tension situations; ability to follow process flows or scripts as needed.
Self-motivation, prioritization, multitasking, organization, time management, attention to detail, and ability to work with minimal supervision on repetitive tasks.
Analytical, logical decision-making, troubleshooting, and problem-solving skills; good judgment, ownership of issues, appropriate escalation, and customer follow-up.
Ability to protect confidential client and customer information in accordance with company, client, and regulatory requirements.
Flexibility to adapt to business and team needs; ability to meet deadlines and key metrics, work independently and collaboratively, and deliver results in a fast-paced team environment.
Willingness to assist teammates, build strong working relationships, and accept and apply coaching and feedback.
Reliability and a strong work ethic.
Ability to quickly learn complex program and product knowledge.
Experience using a PC and navigating multiple software applications in a Windows environment while speaking with customers on a phone headset.
Beginner-to-intermediate knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Efficient and accurate data entry and keyboarding skills; polished phone demeanor, tone, and etiquette.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including using American units of money, weight, volume, and distance.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Ability to meet travel requirements, including having a personal credit card with sufficient available credit for expenses that are reimbursed.

Nice To Haves

Bachelor's degree preferred.
Membership call center, member retention, or training experience is a plus.
Industry experience or experience in another service-related industry is highly desired.
Salesforce or other related CRM experience is a plus.

Responsibilities

Increase market share for client products by using established sales techniques and communicating accurate product and usage information.
Handle inbound and outbound calls, including video interactions when needed, to address client and customer needs within established processes.
Manage sales and customer service activities throughout the sales process and work toward client sales and service objectives.
Maintain accuracy and customer satisfaction through attention to detail.
Use technology to maintain CRM records and consumer data.
Develop sales relationships and communicate regularly with clients and customers by video, phone, email, and fax.
Prepare or contribute to monthly reports on client and company goals, and prepare periodic sales-volume and potential-sales reports.
Provide customer service related to advertising claims, damages, sales materials, deductions, and credit problems.
Inform customers about product launches, product changes, and new distribution of existing products.
Discuss product features, benefits, and salability with customers to promote sales.
Follow up on prospective customer sales leads supplied by the client.
Analyze sales reports to identify product trends and recommend promotions and distribution opportunities.
Review orders to identify opportunities to expand services for existing customers.
Analyze and control expenditures to meet budgetary requirements.
Keep current on industry trends and competitive products.
Travel as required and represent the company at trade association meetings and customer trade shows to promote and sell client products.
Support strategic initiatives and pursue personal development and application of Six Sigma methodologies.
Maintain regular attendance, punctuality, and adherence to the agreed schedule of availability.