Inside Sales Representative

HP • Rio Rancho, NM

1d

About The Position

This role proactively reaches out to potential customers, initiates sales conversations, builds relationships, and guides prospects through the sales process. It uses product knowledge, communication, and persuasive skills to identify customer needs, address concerns, and close deals. The role collaborates with marketing and other sales team members to drive revenue growth, meet targets, and contribute to sales strategy. It also leads market penetration campaigns and trains and coaches other inside sales representatives. The position works on complex assignments requiring initiative and specialized knowledge, impacts the department, and may provide expertise to functional project teams or participate in cross-functional initiatives.

Requirements

• High school diploma, GED, higher secondary education, commensurate work experience, or demonstrated competence.
• Typically 6–8 years of related work experience, preferably in inside sales, telesales, or a related field.
• Knowledge and skills in business development, business planning, business-to-business sales, cold calling, consultative selling, cross-selling, customer relationship management, inside sales, marketing, merchandising, outbound calls, phone sales, product knowledge, sales processes, sales prospecting, sales strategy, Salesforce, selling techniques, telemarketing, and upselling.
• Effective communication, results orientation, learning agility, digital fluency, and customer centricity.

Nice To Haves

• Certified Inside Sales Professional (CISP) certification.
• Experience in inside sales or telesales.

Responsibilities

• Identify and research potential leads through cold calls, online research, networking, and other sources to build a pipeline.
• Evaluate leads' needs, budget, and decision-making authority to qualify sales opportunities.
• Maintain deep product or service knowledge, keep up to date with new features and enhancements, and communicate value propositions to prospects.
• Lead market penetration campaigns and train and coach other inside sales representatives.
• Deliver presentations and product or service demonstrations tailored to each prospect's needs and interests.
• Manage and update CRM systems or sales tracking tools to document interactions and track lead progress.
• Monitor industry trends, competitors, and market developments and adapt sales strategies accordingly.
• Collaborate with marketing, customer support, and product teams to gather information, respond to customer inquiries, and provide feedback about customer needs and preferences.
• Provide regular sales reports and updates to supervisors, and analyze sales data to identify trends and areas for improvement.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Paid parental leave of 4–12 weeks based on tenure
• 13 paid holidays
• Flexible paid vacation and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED