Inside Sales Representative

Arrow Exterminators • Sugar Hill, GA

5d

About The Position

Arrow Exterminators is hiring a full-time Inside Sales Representative to sell additional services by phone to existing and former customers. The role also provides administrative support to service centers by answering phones, scheduling services, and managing payment data. It requires exceptional customer service and meeting daily call-volume standards. Compensation consists of an hourly rate plus commissions.

The representative introduces and explains services that meet customer needs, enrolls customers in services, and generates leads and appointments for Outside Sales through telephone conversations. The role works with lead-generation programs developed by the corporate Inside Sales Department and receives coaching and support from regional training managers. It also involves recording customer interactions and call activity in the customer relations management system, making outbound calls, and taking inbound calls concerning scheduling, billing, or problem resolution.

Requirements

• Excellent telephone skills.
• Basic computer skills.
• Ability to pass and maintain any state regulatory agency-required licensing or certification exams.
• Ability to pass internal technical exams.
• High school diploma or equivalent.
• Able to work a minimum 40-hour work week.
• Willingness to work minimal overtime as needed.

Nice To Haves

• Previous customer service experience is preferred.

Responsibilities

• Sell additional services by phone to existing and former customers.
• Introduce and explain services that fit customer needs and enroll customers in those services.
• Generate leads and appointments for Outside Sales through telephone conversations.
• Work with lead-generating programs created by the corporate Inside Sales Department.
• Document customer interactions and call activity in the customer relations management system.
• Answer inbound calls for scheduling, billing, and problem resolution.
• Support service centers with phone answering, service scheduling, and payment-data management.
• Meet daily call-volume standards.

Benefits

• Generous time off
• 11 paid holidays
• 401(k) with company match
• Roth IRA
• Medical insurance
• Dental insurance
• Vision insurance
• High-deductible HSA
• Telemedicine
• Disability insurance
• Cancer insurance
• Accident insurance
• Health and wellness suite
• Company-paid life insurance
• Optional additional life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED