Inside Sales Representative
About The Position
The Inside Sales Representative serves as the primary liaison among the assigned sales team, planning, logistics, and customers, gathering and recording information in order-entry and ERP systems. The role also works with external customers and internal supply-chain groups to develop and implement service and cost-optimization solutions, and coordinates with transportation vendors to support reliable booking, transportation, and documentation processes. The representative manages assigned customer accounts and order fulfillment, monitors scheduling and production information, and proactively communicates order-status issues. The role investigates quality and service complaints, identifies root causes, and develops corrective actions. It also supports sales and marketing, prepares quotations, maintains customer and sales information in the CRM, and provides organized written reports for senior management. Kronospan describes itself as a worldwide producer of wood panel products, including MDF, OSB, particleboard, and laminate flooring. The company states that it is sustainable and eco-friendly and offers growth opportunities, a diverse and inclusive work environment, benefits, paid time off, and training opportunities.
Requirements
- 3–5 years of experience in supply chain, such as inventory management, customer management, importing or exporting, or transportation.
- Bachelor’s degree, or high school degree with equivalent experience.
- Advanced Microsoft Office skills, including Excel (experience creating analytical reports), Word, Outlook, and PowerPoint.
- Experience working with an ERP system.
- Ability to handle multiple priorities and people simultaneously.
- Flexibility in responding to changing priorities and demands.
- Demonstrated initiative and teamwork.
- Organizational and time-management skills.
- Professional demeanor and excellent written and oral communication skills.
- Excellent math skills.
- Strong customer orientation and ability to work as a team player.
- Commitment to company values.
- Ability to present ideas in a business-friendly and user-friendly manner.
Responsibilities
- Proactively manage assigned accounts, including order fulfillment, order execution, and scheduling reviews.
- Understand customer product portfolios and coordinate with sales to communicate activity and encourage improvement.
- Coordinate with cross-functional teams to resolve service challenges and implement solutions.
- Maintain relationships with customer purchasing, scheduling, planning, forecasting, and logistics departments.
- Communicate professionally with customers, gather feedback, and provide timely information to the company about service failures or customer concerns.
- Review daily production schedules, anticipate changes in order status, and proactively communicate issues to customers.
- Work with Sales and Finance on credit-blocked deliveries.
- Solicit sales of new or additional products.
- Develop account relationships and provide customer service support.
- Prepare quotations in accordance with bid specifications and ensure accurate configurations.
- Keep CRM records current, including customer information, sales stages, contacts, appointments, and complaints.
- Understand customer processes, unique needs, and supply-and-demand requirements to anticipate and meet customer needs.
- Support marketing efforts and educate customers about products.
- Maintain knowledge of products and services, target industries, customers, market trends, and competitors.
- Stay informed about governmental regulations related to product offerings and communicate relevant information to sales management.
- Prepare organized, accurate written reports for senior management.
- Gather and record information in order-entry and ERP systems.
- Work with transportation vendors to maintain reliable booking, transportation, and documentation flows.
- Investigate quality and service complaints, identify root causes, and formulate corrective actions.
Benefits
- Competitive benefits program, including affordable medical, dental, and vision plans.
- Company-paid life insurance and short- and long-term disability plans.
- Supplemental life, critical illness, and accident plans for employees and their families.
- 401(k) retirement plan with company match.
- Paid time off, including a generous paid vacation plan and holidays after 90 days.
- “Life of Career” training opportunities through the global or local KronoAcademy.
- Uniform and reimbursement for safety boots and prescription safety glasses.
- Company-provided tools.
- Domestic and international growth opportunities.
- Diverse, inclusive work environment with colleagues from around the world.
