Inside Sales Representative
About The Position
The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. The position provides quotes and product dimension information in person and over the phone. The role is with Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM, which supply building materials to construction professionals. The position responds to customer inquiries, generates sales, processes orders and related paperwork, coordinates special products and project schedules, maintains stock levels, researches credits and returns, resolves back-order and billing issues, handles special orders and pricing, and develops customer relationships. The role also requires regular and predictable attendance, compliance with company policies and standards, and adherence to workplace safety commitments. The pay rate is $23.00–$26.00 per hour, depending on experience.
Requirements
- High school diploma or GED.
- 1–3 years of experience in the building materials industry with basic knowledge of products and applications.
- Ability to operate a computer, calculator, and cash register.
- Knowledge of building supplies, applications, related equipment, and/or the construction industry.
- Good interpersonal and customer relations skills.
- Excellent oral and written communication skills.
- Familiarity with inventory and inventory control.
- Ability to walk throughout yards, plants, and offices.
Nice To Haves
- 1–3 years of inside sales experience preferred.
Responsibilities
- Respond to customer inquiries about product selection, order placement, pricing and quotations, complaints, and delivery and installation scheduling.
- Initiate telephone calls to customers to generate sales.
- Obtain orders from customers and sales representatives; enter work orders, credit returns, return authorizations, pick tickets, and service requests; and file paperwork.
- Coordinate the purchase and delivery of special products, gathering information about pricing, specifications, uses, and availability.
- Manage project schedules by coordinating with outside sales, jobsites, and assigned customers.
- Maintain stock levels on the sales floor and in the stockroom.
- Research credits, returns, and late payments as needed.
- Check on back orders, resolve outstanding issues, solve billing problems, and compile data for closing.
- Handle special orders and advanced pricing, and assist with pricing and special price lists.
- Develop and grow professional relationships with customers.
- Resolve jobsite issues and customer problems.
- Maintain regular and predictable attendance in accordance with company policy.
- Perform other duties as assigned.
- Comply with company policies and standards and adhere to the company's commitment to workplace safety.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
