Inside Sales Representative - After Sales

JCB • San Antonio, TX

1d • Onsite

About The Position

This position is part of JCB’s growing Aftersales Team and reports directly to the GM Aftersales. The representative demonstrates selling skills while building experience in negotiation, problem solving, CRM use, customer service, and account management. As the primary point of contact among regional Aftersales Teams, dealers, customers, and JCB’s headquarters in Savannah, Georgia, the representative supports the Aftersales process from lead generation through parts delivery. This includes qualifying leads, communicating with customers, facilitating dealer parts orders, and managing logistics requests. The role takes ownership of inbound and outbound communications, responds to complaints and inquiries with customer satisfaction in mind, and ensures dealer inquiries receive personalized, prioritized attention.

The position is full-time and exempt, based at JCB North America, 13210 Palo Alto Road, San Antonio, Texas 78224. Work takes place in both an office and, occasionally, a manufacturing or factory environment, with exposure to noise and temperature changes. JCB offers medical, dental, and vision insurance, a 401(k) retirement plan, paid time off, and paid holidays.

Requirements

• Bachelor’s or master’s degree in business or a related field.
• Pass required drug screens, background checks, and any pre-employment tests, conducted in accordance with applicable law.
• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues affecting groups across the enterprise.
• Ability to understand system and non-system processes, troubleshoot, develop solutions, and recommend solutions.
• Self-motivated team player who enjoys working in a dynamic environment.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Nice To Haves

• Experience in Aftersales or Marketing.
• Experience in equipment, machinery, or construction Aftersales.
• Strong technical aptitude or understanding of heavy equipment.
• Knowledge of customer support systems, procedures, or channels of distribution.
• Salesforce and CRM knowledge and experience.

Responsibilities

• Follow up on qualified leads for JCB dealers from Live Link and Salesforce, with a plan to close each lead.
• Manage customer and dealer inquiries and respond within 24 hours.
• Serve as a primary point of contact for field After Sales staff to resolve order inquiries.
• Perform projects for the Aftersales Team as required.
• Conduct regular traction meetings focused on individual development.
• Manage the CRM database to ensure accurate tracking of prospects and opportunities.
• Provide timely and accurate quotes to customers and dealer partners.
• Provide weekly reporting on sales activity and pipeline.
• Proactively manage orders and provide customer service.
• Support sales campaigns and promotional activities.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level