Inside Sales Representative - After Sales

JCB North America • San Antonio, TX

3d • Onsite

About The Position

The Inside Sales Representative joins JCB’s growing Aftersales Team and reports directly to the GM Aftersales. The role uses selling skills while developing experience in negotiation, problem solving, CRM systems, customer service, and account management. The employee serves as a primary point of contact between regional Aftersales Teams, dealers, customers, and JCB’s headquarters in Savannah, Georgia.

The position covers the Aftersales process from lead generation through parts delivery, including qualifying leads, communicating with customers, facilitating dealer parts orders, and managing logistics requests. The representative owns inbound and outbound communications, handles complaints and inquiries with customer satisfaction as a priority, and gives dealer inquiries personalized attention. The position is based at JCB North America in San Antonio, Texas.

Requirements

• Bachelor’s or Master’s degree in business or a related field.
• Must pass applicable pre-employment drug screens, background checks, and other tests conducted in accordance with applicable law.
• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues impacting groups across the enterprise.
• Ability to understand system and non-system processes, troubleshoot, develop, and recommend solutions.
• Self-motivated team player who enjoys working in a dynamic environment.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Nice To Haves

• Experience in Aftersales or Marketing.
• Experience in equipment, machinery, or construction Aftersales.
• Strong technical aptitude or understanding of heavy equipment.
• Knowledge of customer support systems, procedures, or channels of distribution.
• Salesforce and CRM knowledge and experience.

Responsibilities

• Follow up on qualified leads for JCB dealers from Live Link and Salesforce, with a plan to close every lead.
• Manage customer and dealer inquiries and respond within twenty-four hours.
• Serve as a primary point of contact for field After Sales Staff to resolve order inquiries.
• Perform projects for the Aftersales Team as required.
• Conduct regular traction meetings focused on individual development.
• Manage the CRM database to ensure accurate tracking of prospects and opportunities.
• Provide timely and accurate quotes to customers and dealer partners.
• Provide weekly reporting on sales activity and pipeline.
• Proactively manage orders and provide customer service.
• Support sales campaigns and promotional activities.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level