Inside Sales Representative
About The Position
The Inside Sales Representative manages and grows an assigned territory and customer portfolio. The role builds relationships with distributors, contractors, dealers, fabricators, and end users, and serves as the primary contact for inquiries, product recommendations, and order support. The representative creates and follows up on quotations, opportunities, and customer projects; conducts proactive outreach; and partners with Regional Sales Managers on territory growth plans and strategic accounts. The position also processes sales orders, coordinates shipment updates and issue resolution, maintains customer and opportunity records in CRM, manages sales queues, and promotes products and sales initiatives. It involves close collaboration with Sales, Marketing, Operations, and Warehouse teams, following company procedures, and contributing to continuous improvement. The role aims to strengthen customer loyalty, identify qualified sales opportunities, improve sales execution through accurate order management and timely follow-up, and support territory growth.
Requirements
- Bachelor's degree or an equivalent combination of education and experience.
- 3+ years of experience in inside sales, customer service, account management, or sales support.
- Strong verbal, written, and interpersonal communication skills.
- Proven ability to build relationships and manage multiple priorities.
- Experience working with CRM and ERP systems.
- Strong organization, attention to detail, and follow-through.
- Proficiency in Microsoft Outlook, Excel, Teams, and other Microsoft Office applications.
- Ability to occasionally lift 40 lbs. or more.
Nice To Haves
- Experience in the fence, gate, construction, hardware, industrial, manufacturing, or building-materials industries.
- Experience with Microsoft Dynamics 365 or a similar CRM platform.
- Technical aptitude and the ability to learn and communicate product applications and solutions.
- Experience supporting field sales or regional sales teams.
Responsibilities
- Manage and grow an assigned territory and customer portfolio.
- Develop relationships with distributors, contractors, dealers, fabricators, and end users.
- Serve as the primary contact for customer inquiries, product recommendations, and order support.
- Create, manage, and follow up on quotations, opportunities, and customer projects.
- Conduct proactive outreach to identify new business and support account growth.
- Partner with Regional Sales Managers on territory growth plans and strategic accounts.
- Process sales orders accurately and coordinate status updates, shipment inquiries, and issue resolution.
- Maintain accurate customer, activity, and opportunity records in CRM.
- Manage assigned sales queues and ensure timely follow-up.
- Promote new products, programs, and sales initiatives while maintaining strong product knowledge.
- Collaborate across Sales, Marketing, Operations, and Warehouse teams.
- Follow company procedures and contribute to continuous improvement.
